Manager, Customer Success - Boston

Datadog; Boston (MA); Hybrid; USD 108,000 - 144,000; Full time

Benefits offered by this job

Stock RSU

Employee stock purchase plan

Health insurance

Dental insurance

Parental planning

Mental health benefits

401(k) with match

Paid time off

Fitness reimbursements

Discounted stock purchase plan

Job summary

Datadog is seeking a Manager, Customer Success in a hybrid role based in the United States. You will hire and coach Customer Success Managers to scale our customer experience and retention, influencing revenue growth and cross-functional collaboration.

The role emphasizes leadership, strategic renewal activities, and development of high-performance teams in a fast-growing, hybrid environment with Datadog’s inclusive culture.

Qualifications

• 6+ years in Customer Success or Account Management (SaaS preferred).
• 3+ years leading a high-performing team of CSMs.
• Proven negotiation skills for renewals and upsells.
• Experience in a B2B tech or subscription software space.

Responsibilities

• Drive and influence the full renewal and expansion sales cycle.
• Serve as an advisor and role model for exemplary customer service.
• Balance autonomy with effective communication upwards.
• Act as a regional/segment owner and escalation point for relevant matters.
• Motivate CSMs to foster customer relationships that build trust and revenue.
• Collaborate cross-functionally to drive positive customer outcomes.
• Focus on talent attraction, retention, and development to build teams.

Skills

Customer Success

Account Management

Team Leadership

Sales & Renewal

B2B SaaS

Job description

As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that is a leader in the space and see your contributions firsthand. At Datadog, we value our office culture - the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do

• Drive and influence the full renewal and expansion sales cycle
• Serve as an advisor and role model for exemplary customer service
• Balance autonomy with effective communication upwards
• Act as a regional/segment owner and escalation point for relevant matters
• Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
• Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
• Focus on talent attraction, retention, and development to create high-performance teams

Who You Are

• Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space
• 3+ years of experience leading a high-performing team of Customer Success Managers
• A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
• Familiar with the B2B tech or subscription-based software space
• Comfortable in a fast-paced, scaling environment

Benefits and Growth

• Best-in-class onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, with opportunities to join our Community Guilds
• Intra-departmental mentor and buddy program for networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:

$108,000-$144,000 USD

About Datadog

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.