Customer Success Manager - Denver

Datadog; Denver (CO); Hybrid; USD 89,000 - 130,000; Full time

Benefits offered by this job

Inclusive company culture

New hire stock equity (RSU)

Employee stock purchase plan (ESPP)

401(k) plan and match

Paid time off

Job summary

Datadog is looking for a Customer Success Manager in Denver to strengthen relationships with existing customers and drive product adoption. Responsibilities include onboarding, upselling, and ensuring excellent customer experiences.

The ideal candidate has 5–7 years of experience, excels in communication, and thrives in a dynamic environment. Join Datadog for a competitive salary, inclusive culture, and comprehensive benefits including healthcare and stock options.

Qualifications

• 5–7 years of experience in a customer account-facing role.
• Motivated by building long-term relationships.
• Excited by working in a dynamic, solution-focused environment.

Responsibilities

• Drive new product attachment through onboarding and upselling.
• Advocate for customer needs and monitor usage trends.
• Collaborate with internal teams for customer success.

Skills

Strong communication

Attention to detail

Relationship building

Contract negotiation

Customer-minded

Job description

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through onboarding, upselling and cross‑selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship‑management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well‑defined methodology that helps them identify the customer’s unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture – the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work‑life harmony that best fits them.

What You’ll Do

• Partner with the sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Successfully carry out the full‑sales cycle for any growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross‑functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Who You Are

• A strong communicator with excellent attention to detail
• Motivated by building long‑term and long‑lasting relationships
• Driven by the opportunity to make a visible impact with your work
• 5–7 years of experience in a customer account‑facing role
• Customer‑minded, always aiming to provide the most value possible
• Excited by working in an ever‑evolving and fluid solution‑focused environment
• Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for upsell and cross‑sell activities

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth

• Best‑in‑breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra‑departmental mentor and buddy program for in‑house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best‑in‑class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:

$89,000—$130,000 USD

About Datadog

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high‑growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Privacy and AI Guidelines

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.