Manager, Customer Master Data & Governance

Littelfuse; Chicago (IL); On-site; USD 104,000 - 162,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Lean Six Sigma certification

Life, disability, and voluntary ins.

Job summary

Littelfuse is seeking a Manager of Customer Master Data & Governance in Chicago, IL to lead the customer master data program and own the Informatica platform. You will collaborate with stakeholders, data stewards, IT, and partners to translate business needs into scalable data solutions while ensuring data quality and governance across the enterprise.

Responsibilities include defining governance frameworks, platform roadmap, stewardship operations, and continuous improvement in data accuracy and

Qualifications

• Bachelor's degree in Business, Information Systems, Data Management, Analytics, or related field.
• 5-7 years of experience in Master Data Management, Data Governance, Customer Data Management, Data Quality, or related discipline.
• Experience with Informatica MDM, Customer 360, or comparable MDM platform.
• Working knowledge of SQL to query, analyze, and validate customer master data.

Responsibilities

• Own the customer master data governance framework, policies, business rules, and data quality standards.
• Own customer hierarchy governance and Market BU/Vertical Market classifications.
• Drive continuous improvement in data accuracy, consistency, usability, and governance maturity.
• Utilize AI-driven capabilities for entity resolution, matching, deduplication, enrichment, and stewardship productivity.
• Serve as business owner and functional lead for the Informatica Customer Master Data platform.
• Manage data onboarding, profiling, validation, reconciliation and monitoring for data quality.

Skills

Master Data Management

Data Governance

Informatica MDM

SQL

Education

Bachelor's degree in Business/IS/Data Management/Analytics

Tools

Informatica Platform

Job description

Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.

The Manager, Customer Master Data & Governance will lead Littelfuse's Customer Master Data program and serve as the business owner for the Informatica platform. This role is responsible for customer data governance, stewardship operations, data quality, hierarchy management, Market BU/Vertical Market assignments, and platform enhancements. The position will work closely with business stakeholders, customer data stewards, IT, technical resources, and external partners to translate business needs into scalable data solutions. The role must also remain hands‑on, including testing enhancements in development and test environments, validating business requirements, and confirming that Informatica changes meet business expectations before deployment.

Key Responsibilities

Customer Master Data Governance Own the customer master data governance framework, policies, business rules, and data quality standards. Own customer hierarchy governance and the assignment of Market BU and Vertical Market classifications, ensuring consistent reporting, sales alignment, and segmentation. Drive continuous improvement in customer data accuracy, consistency, usability, and governance maturity. Evaluate and deploy AI‑driven capabilities to improve entity resolution, matching, deduplication, data enrichment, and stewardship productivity while maintaining governance controls and data quality standards.

Informatica Platform Ownership Serve as the business owner and functional lead for the Informatica Customer Master Data platform. Assist in defining the platform roadmap, enhancement backlog, priorities, and business requirements. Manage new data source onboarding, profiling, validation, reconciliation and ongoing monitoring to ensure data quality, completeness, and business readiness. Collaborate with Informatica support teams and internal technical resources to prioritize enhancements, resolve issues, and support platform upgrades.

Stewardship & Data Quality Operations Lead customer data stewardship activities, including global shared‑service resources supporting day‑to‑day customer master data maintenance. Define stewardship service levels, metrics, controls, and escalation processes. Monitor data quality trends and partner with business teams to resolve root causes. Ensure customer data remains aligned across enterprise platforms and reporting processes.

Hands‑On Business & Platform Execution Maintain strong functional knowledge of Informatica MDM capabilities, workflows, match/merge logic, survivorship rules, hierarchy structures, and data quality controls. Perform hands‑on testing and validation of enhancements in development and test environments. Support user acceptance testing and confirm solutions meet business requirements before deployment. Identify opportunities for automation, process improvement, and platform optimization.

Required Qualifications

Bachelor's degree in Business, Information Systems, Data Management, Analytics, or a related field.

5-7 years of experience in Master Data Management, Data Governance, Customer Data Management, Data Quality, or a related discipline.

Experience with Informatica MDM, Customer 360, or a comparable master data management platform.

Working knowledge of SQL with the ability to query, analyze, and validate customer master data in support of data governance, stewardship, testing, and data quality initiatives. Advanced database development experience is not required.

Strong understanding of customer data governance, stewardship, hierarchy management, matching and merging, and data quality processes.

Ability to work effectively with business stakeholders, IT, technical resources, external partners, and stewardship teams.

Strong communication, leadership, analytical, prioritization, and problem‑solving skills.

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match and annual contribution
• Paid time off and 11 holidays
• $900 Lifestyle Spending Account
• Tuition reimbursement (up to $20,000)
• Lean Six Sigma certification and career development opportunities
• Life, disability, and voluntary insurance options

Salary Range

$104,400 - $161,760 The salary offered will vary depending on your location, job‑related skills, knowledge, and experience.

Artificial intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all final employment decisions will be made by a person. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance‑based incentives, flexible work arrangements, and development opportunities. Our humble roots date back to 1927, where, in the back of a garage on Chicago's northside, our founder, Edward Sundt, developed a small, fast‑acting, protective fuse for use in sensitive test meters. Sundt wanted to call his new company producing these small fuses, "Little Fuse", but wasn't allowed to trademark two such common words. So, instead he went with the one‑word, misspelled "Littelfuse". For more than 95 years, Littelfuse has pioneered innovative products that help empower a sustainable, connected, and safer world. With the ever‑evolving electrification and electronification of customer applications, our product technologies are closely linked to sustainable applications such as electric vehicles and EV charging infrastructure, renewable energy and energy storage, factory automation, power management and more. Throughout our history, our people have been the foundation of our success – and that remains true today. Now more than ever, our bright and talented people are a strategic advantage for the company. From the production line to the engineering lab, the office or distribution center, Littelfuse people are an important part of a diverse, talented team of the best and brightest in the industry. While Littelfuse has experienced tremendous growth in recent years, we still maintain a small‑company, entrepreneurial approach where your efforts will drive our culture, our business, and the overall success of the organization. No matter where you work or what you do, your contributions will make a difference at Littelfuse - everywhere, every day. Littelfuse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, and/or any other protected class under federal, state, or local law.