Manager, Customer Education & Enablement

TENEX.AI; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Relocation package

Competitive compensation

Benefits

Job summary

TENEX.AI is seeking a Learning & Development leader to build and scale education programs for customer success teams, product adoption, and onboarding. You will design live and self-service training, develop playbooks and certification tracks, and partner with Product and Marketing to keep content current as the platform evolves.

You will report to the VP of Customer Success and drive enablement metrics that impact retention and CS effectiveness, with a path from IC to leadership as Tenex scales.

Qualifications

• 5+ years in a customer education, training, enablement, or instructional design role in B2B SaaS or enterprise tech.
• Proven ability to build education programs from scratch.
• Ability to develop content across live, on-demand, written knowledge base, and certification frameworks.
• Strong written and verbal communication skills for security analysts and CISOs.
• Comfort with ambiguity and a bias toward action; able to define problems and drive solutions.
• Data fluency to measure training impact and report to leadership.

Responsibilities

• Design, schedule, and deliver a catalog of live training sessions for customer stakeholders from SOC analysts to security executives.
• Build a scalable self-service education program with video content, knowledge base, and certification tracks.
• Create internal enablement tools: playbooks, talk tracks, and facilitator guides; track engagement and outcomes.
• Architect and govern the L&D operating model, tooling, taxonomy, and measurement framework.
• Collaborate cross-functionally with Product, Marketing, and Sales to align education with GTM.

Skills

Customer education

Instructional design

Content development

Communication

Ambiguity tolerance

Data analytics

Tools

LMS platforms

Job description

Company Overview

TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the AI-Native MDR landscape. We’re a fast growing startup backed by industry experts and top tier investors led by Crosspoint Capital Partners, Shield Capital, DTCP (formerly Deutsche Telekom Capital Partners), Deepwork Capital, and the Florida Opportunity Fund. Seed round led by Andreessen Horowitz (a16z). As an early employee, you’ll play a meaningful role in defining and building our culture. Get in on the ground floor. We’re a small but well‑funded team that just raised a substantial round – joining now comes with limited risk and unlimited upside. Culture is one of the most important things at TENEX.AI—explore our culture deck at culture.tenex.ai to witness how we embody it, prioritizing the irreplaceable collaboration and community of in‑person work. The ideal candidate will be able to work a hybrid in‑office schedule in our Overland Park, KS or Sarasota, FL office. TENEX will offer a paid relocation package for those open to relocation to either location.

The Opportunity

This is a foundational role that will help build and grow Tenex’s learning and development offerings. That means writing the playbooks, launching and delivering training programs, defining what "good" looks like for how customers learn to get value from the platform and how our customer‑facing teams stay sharp. You’ll report directly to the VP of Customer Success and work alongside a tight team of CSMs, Field Delivery Engineers, and Implementation Engineers. If you want to own a charter end‑to‑end, have a direct line to senior leadership, and see your work reflected in customer retention and CSM effectiveness metrics — this is the role.

What You’ll Own

Customer‑Facing Live Training

• Design, schedule, and deliver a catalog of live training sessions for customer stakeholders — from SOC analysts to security executives
• Build and maintain a training calendar aligned to customer lifecycle stages (onboarding, adoption, expansion, renewal)
• Develop session templates, facilitator guides, and post‑session materials that can be reused and scaled
• Track attendance, completion, and engagement; iterate based on feedback and outcome data

Self‑Service Learning & Education

• Architect and launch a scalable self‑service education program — video content, knowledge base, certification tracks, or a formal LMS
• Create on‑demand content that maps to Tenex's four GTM motions and customer maturity levels
• Partner with Product and Marketing to keep content current as the platform evolves
• Define success metrics: content engagement, course completion, time‑to‑competency, and correlation to retention

Internal CSM & Field Enablement

• Build the enablement muscle for Tenex's customer‑facing team — onboarding programs for new hires, ongoing skills development, and product knowledge upskilling
• Partner with organizational leaders to identify skill gaps and design targeted training to close them
• Create internal toolkits: talk tracks, objection handling guides, capability briefs, and playbook walkthroughs
• Instrument enablement effectiveness through leading indicators like ramp time, QBR quality scores, and manager assessment

Learning & Development Architecture

• Design the foundational L&D operating model for Tenex as the company scales — governance, tooling, content taxonomy, and measurement framework
• Make the build‑vs‑buy‑vs‑partner call on LMS and content tooling; own vendor evaluation and rollout
• Create a content governance process to ensure accuracy, freshness, and brand consistency
• Advise leadership on L&D investment priorities as headcount and customer count grow

Requirements

• 5+ years in a customer education, training, enablement, or instructional design role — ideally in B2B SaaS or enterprise tech
• Demonstrated experience building education programs from scratch, not just inheriting and running existing ones
• Ability to develop content across modalities: live facilitation, on‑demand video, written knowledge base, certification frameworks
• Strong written and verbal communication skills — you can translate technical concepts for a security analyst and strategic concepts for a CISO
• Comfort with ambiguity and a bias toward action — you’ll define the problem as often as you’ll solve it
• Data fluency: you know how to measure whether training is working and can build reporting that leadership trusts

Strongly Preferred

• Experience in cybersecurity, MDR, SIEM/SOAR, or adjacent security operations domains
• Experience building internal enablement programs for CS or sales teams
• Familiarity with LMS platforms and content authoring tools
• Track record of working cross‑functionally with Product, Marketing, and Sales to align education strategy with company GTM
• Prior experience in a high‑growth startup or early‑stage company where you had to build foundational systems

Growth Path

This role is intentionally scoped as an IC today because we want someone who will own the craft first. As Tenex scales, the expectation is that this role grows into leading a team — whether that's a dedicated education team, a broader enablement function, or both. We'll evaluate that together based on business need and your performance. If you want to build something you can eventually lead, this is the right place.

Why TENEX

• Direct access to senior leadership — your work will be seen and valued at the top of the company
• A company that is winning: AI‑native MDR built on Google SecOps in a market that is growing fast
• A CS org with strong leadership DNA — built by people who have operated at scale and know what good looks like
• Real ownership: you will define the function, not just execute someone else’s playbook
• Competitive compensation, equity, relocation package and benefits