Customer Engineering - EMEA

TENEX.AI; Sarasota (FL); Hybrid; USD 120,000 - 160,000; Full time

Job summary

TENEX.AI is seeking a Customer Engineer to bridge pre-sales, customer success and security operations. You will demonstrate AI-driven security solutions, assess client needs, and ensure smooth handover to onboarding.

Travel up to 50% with remote work flexibility; translate complex cybersecurity concepts into business value while supporting rapid security deployments and incident response readiness.

Qualifications

• Strong cybersecurity fundamentals and operating in security environments.
• Experience communicating complex security topics to non-technical audiences.
• Proven ability to translate technical concepts into business value.
• Familiarity with cloud security concepts across Google Cloud, AWS, Azure.

Responsibilities

• Partner with sales to provide technical expertise during pre‑sales.
• Conduct product demos, POCs, and security assessments tailored to client needs.
• Address security concerns, compliance (GDPR, HIPAA, SOC 2), and risk mitigation.
• Meet and exceed sales targets and quotas.
• Collaborate with Customer Success to streamline onboarding.
• Review client security architectures and recommend best practices.

Skills

Cybersecurity knowledge

Customer-facing experience

Communication skills

Cloud security awareness

Tools

SIEM

SOAR

Threat Intelligence

UEBA

Job description

TENEX.AI is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the AI-Native MDR landscape.

We’re a fast growing startup backed by industry experts and top tier investors led by Crosspoint Capital Partners and also backed by Shield Capital, DTCP (formerly Deutsche Telekom Capital Partners), Deepwork Capital, and the Florida Opportunity Fund. Seed round led by Andreessen Horowitz (a16z). As an early employee, you’ll play a meaningful role in defining and building our culture. Get in on the ground floor. We’re a small but well‑funded team that just raised a substantial round – joining now comes with limited risk and unlimited upside

We are seeking a dynamic Customer Engineer (CE) to join our team, reporting to the VP of Customer Engineering. This hybrid role combines the technical expertise of a Pre‑Sales Engineer with hands‑on contributions to Customer Success and Security Operations. As a CE, you will act as a trusted advisor, showcasing TENEX.AI’s AI‑driven security solutions during the pre‑sales and evaluation processes, ensuring seamless handover to customer onboarding, and supporting rapid onboarding of operational initiatives to enhance security outcomes.

This field‑based role requires up to 50% travel to client sites, with remote work flexibility. The ideal candidate is passionate about cybersecurity, thrives in a fast‑paced environment, and excels at translating complex technical concepts into compelling business value.

Culture is one of the most important things at TENEX.AI—explore our culture deck at culture.tenex.ai to witness how we embody it, prioritizing the irreplaceable collaboration and community of in‑person work.

Key Responsibilities

• Sales Engineering Excellence:

  • Partner with the sales team to deliver technical expertise during pre‑sales.

  • Conduct product demonstrations, proof‑of‑concepts (POCs), and security assessments tailored to client needs.

  • Understand and address security concerns, compliance requirements (e.g., GDPR, HIPAA, SOC 2), and risk mitigation strategies to drive deal closures.

  • Meet and exceed individual and team sales targets, consistency achieving and surpassing assigned quotas.

• Customer Success & Operational Support:

  • Collaborate with Customer Success managers to streamline onboarding of new clients.

  • Review client security architectures and recommend best practices for AI‑driven security deployments.

  • Support incident response planning and contribute to developing operational tools, processes, and documentation to scale security operations.

• Thought Leadership:

  • Represent TENEX at industry events, webinars, and conferences as a cybersecurity expert.

  • Create high‑impact content (e.g., whitepapers, case studies, blog posts) to educate the market on AI‑driven security trends.

  • Provide actionable customer feedback to influence product roadmap enhancements.

• Cross‑Functional Collaboration:

  • Work with all TENEX teams to align on both customer and internal business needs.

  • Share field insights to refine GTM strategies and operational workflows.

  • Work closely with the marketing and technical teams to ensure cohesive messaging.

• Cloud Security Expertise:

  • Develop and maintain deep knowledge of Google Cloud & Microsoft Azure solutions, aligning with TENEX’s strategic partnerships to deliver integrated MDR offerings.

Qualifications

• Experience: 5+ years in cybersecurity, with 5+ years in a customer‑facing role (e.g., Sales Engineer, Solutions Architect, Consultant).

• Technical Skills:

  • Strong understanding of cybersecurity principles

  • Familiarity with security operations platforms (e.g., SIEM, SOAR, Threat Intelligence, UEBA).

  • Knowledge of cloud security (e.g., Google Cloud, AWS, Azure) is a plus. Google SecOps or Microsoft Sentinel a strong plus.

• Soft Skills: Exceptional communication and presentation skills, with the ability to simplify complex security topics for non‑technical audiences. Strong problem‑solving skills, customer empathy, and experience engaging executive stakeholders (e.g., CISOs, CTOs).

Other: Willingness to travel (up to 50%); valid driver’s license required. Must pass a background check and maintain up‑to‑date security clearances if applicable.

Why Join Us?

• Opportunity to work with cutting‑edge AI‑driven cybersecurity technologies and Google SecOps solutions.

• Collaborate with a talented and innovative team focused on continuously improving security operations.

• Competitive salary and benefits package.

• A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies.