Manager, Customer Education & Certification

Corelight; USA; Vor Ort; USD 129.000 - 161.000; Vollzeit

Zusammenfassung

Corelight is seeking a strategic, hands-on Manager, Customer Education & Certification to transform how customers learn, develop technical expertise, and realize value from Corelight technology. You'll lead a team responsible for evolving training offerings into a modern, scalable customer education program that customers actively seek out.

From developing engaging technical learning experiences and building certification pathways to driving training adoption and revenue, you'll help

Qualifikationen

• 7+ years of experience in customer education, technical training, instructional design, or related functions within B2B SaaS, enterprise technology, or cybersecurity.
• Experience leading and developing technical education or training teams with hands-on execution.
• Proven experience building, transforming, or scaling technical education programs with measurable results.
• Strong hands-on instructional design and content development experience, including curricula, self-paced learning, labs, and instructor-led training.
• Experience developing technical certification programs with digital credentials.
• Proficiency with learning management systems, digital credentialing platforms, and modern learning technologies, including AI applications.

Aufgaben

• Lead the transformation of Corelight's customer education program and build scalable onboarding.
• Manage, coach, and develop the customer education team with clear priorities.
• Design and launch technical certification programs with tiered, role-based pathways.
• Develop and deliver engaging technical education, including self-paced courses, labs, and practical exercises.
• Modernize learning through AI and automation to scale education globally.
• Drive cross-functional adoption with Customer Success, Marketing, Sales, and Product.
• Expand the commercial impact of education across the customer journey to support adoption and revenue.
• Measure program effectiveness across enrollment, completion, proficiency, certification, customer satisfaction, and revenue.

Kenntnisse

Leadership

Instructional design

Program management

Technical education

Cross-functional collaboration

AI in education

Ausbildung

Bachelor's degree or equivalent practical experience

Tools

Learning management systems

Digital credentialing platforms

Learning technologies

Jobbeschreibung

Manager, Customer Education & Certification

United States

Be part of the team that defends the networks the world depends on

Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.

By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.

About the Role

Corelight is looking for a strategic, hands-on Manager, Customer Education & Certification to lead the transformation of how our customers learn, develop technical expertise, and realize value from our technology.You'll lead a team responsible for evolving our existing training offerings into a modern, scalable customer education program that customers actively seek out. From developing engaging technical learning experiences and building recognized certification pathways to driving training adoption and revenue, you'll help security professionals build meaningful skills while strengthening customer engagement and long-term success.

This is a player-coach opportunity for someone who can set the vision, develop and lead a high-performing team, and personally contribute to the development and delivery of technical training and certification programs.

What You'll Do

• Lead the transformation of Corelight's customer education program, evaluating existing training offerings, identifying gaps, and building a scalable strategy that accelerates customer onboarding, technical proficiency, product adoption, and long-term value.
• Manage, coach, and develop the customer education team, establishing clear priorities, performance expectations, and accountability while remaining actively involved in training delivery, content development, and certification initiatives.
• Design and launch technical certification programs, developing tiered, role-based learning pathways, competency frameworks, practical assessments, and digital credentials that validate real-world skills and establish Corelight certifications as valuable professional achievements.
• Develop and deliver engaging technical education, personally contributing to self-paced courses, modular learning paths, instructor-led training, interactive labs, and practical exercises tailored to security engineers, administrators, threat hunters, and SOC analysts.
• Modernize learning through AI and automation, leveraging emerging technologies to accelerate content creation, personalize learning experiences, improve accessibility, and scale education globally.
• Drive cross-functional adoption of customer education,partnering with Customer Success, Marketing, Sales, and Product to increase awareness, engagement, and adoption of Corelight's education and certification offerings.
• Expand the commercial impact of education, improving utilization of purchased training services, identifying new revenue opportunities, and integrating education throughout the customer journey to support adoption, retention, and growth.
• Measure and continuously improve program effectiveness, establishing meaningful metrics across enrollment, completion, demonstrated proficiency, certification attainment, customer satisfaction, training utilization, and revenue.

What You'll Bring

• Bachelor's degree or equivalent practical experience, with 7+ years of experience in customer education, technical training, instructional design, or related functions within B2B SaaS, enterprise technology, or cybersecurity.
• Experience leading and developing technical education or training teams, with a demonstrated ability to balance people management, strategic program ownership, and hands‑on execution.
• Proven experience building, transforming, or scaling technical customer education programs, with measurable results in learner engagement, customer adoption, or business impact.
• Strong hands‑on instructional design and content development experience, including technical curricula, self‑paced learning, interactive labs, practical assessments, and instructor‑led training.
• Experience developing technical certification programs, including role‑based learning pathways, competency frameworks, skills assessments, and digital credentials.
• Proficiency with learning management systems, digital credentialing platforms, and modern learning technologies, including practical experience applying AI and automation to education development or delivery.
• Strong technical fluency, with the ability to understand complex technologies and translate them into accessible, engaging learning experiences. Experience in cybersecurity, networking, cloud infrastructure, or SOC workflows is strongly preferred.
• Commercial acumen, strong cross‑functional influence, and demonstrated ownership of programs that connect customer education to product adoption, training utilization, revenue, or retention.

Notice of Pay Transparency:
The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission‑based or discretionary bonus. Equity and additional benefits will also be awarded.

Compensation Range

$129,000 - $161,000 USD

Why Join Us?

Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry. Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Corelight’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.