Manager, Customer Analytics & Insights, EMD

Jazz Pharmaceuticals; San Diego (CA); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Remote work option

Professional development

Job summary

Jazz Pharmaceuticals is seeking a Manager, Customer Analytics & Insights to deliver data-driven insights for franchise strategy and performance tracking. The role supports primary market research, synthesizes findings across data sources, and translates results into actionable recommendations across customer types (HCPs, payers, patients).

The position emphasizes collaboration across Commercial, Medical, and Market Access in a matrixed environment, with a focus on improving customer experience

Qualifications

• Experience analyzing secondary pharmaceutical data sources such as claims, EHR/EMR, specialty pharmacy, and/or prescriber-level data.
• Strong proficiency with primary market research methodologies including qualitative and quantitative approaches.
• Proficiency with analytics, visualization, and querying tools (Power BI, Tableau, Excel, SQL, Python, R, or SAS).
• Experience with healthcare datasets (IQVIA DDD, Xponent, patient claims data).
• Structured problem-solving skills and ability to work in a fast-paced matrixed organization.

Responsibilities

• Conduct in-depth analysis of secondary data sources (claims, EHR/EMR, specialty pharmacy, Rx, CRM, media/omnichannel).
• Synthesize insights across data sources to inform brand planning and lifecycle strategy.
• Develop dashboards, reports, and analytical tools for ongoing performance monitoring.
• Design and execute qualitative and quantitative primary market research across customer types.
• Communicate findings to cross-functional stakeholders and translate results into actionable implications.
• Collaborate with Commercial, Medical, and Market Access teams to align on data sources and methodologies.

Skills

Power BI

Tableau

Excel

SQL

Python

R

SAS

Education

Bachelor’s degree

MBA or related graduate degree (preferred)

Tools

IQVIA DDD

Xponent

Job description

Brief Description:

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high-performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The Manager, Customer Analytics & Insights, plays a key role in delivering data-driven insights that support franchise strategy, performance tracking, and business decisions. Reporting to the Director, Customer Analytics & Insights, this role is responsible for conducting secondary data analytics, supporting primary market research, and translating findings into clear, actionable recommendations. This individual works within a matrixed environment and across multiple customer types to balance analytical execution, insight synthesis, and collaboration to help improve customer experience outcomes.

Essential Functions/Responsibilities

Analytics & Insight Generation

• Conduct in-depth analysis of secondary data sources (e.g., claims, EHR/EMR, specialty pharmacy, Rx, CRM, media/omnichannel ecosystem)

• Synthesize insights across data sources, identifying broader trends and implications to inform brand planning, lifecycle strategy, performance optimization, and HCP/patient journeys.

• Apply advanced data analytics techniques and structured analytical approaches, including segmentation, to distinguish patterns, drivers, and opportunities.

• Develop and maintain standardized dashboards, reports, and analytical tools that enable ongoing monitoring of brand and portfolio performance.

• Support data quality and consistency efforts, including validation and alignment across data sources and reporting outputs.

Market Research & Voice of Customer

• Design and execute qualitative and quantitative primary market research to understand needs and behaviors across customer types (HCPs, HCOs, patients, medical/KOLs, payers).

• Integrate primary research and secondary data insights to provide a comprehensive view of customer perspectives and needs.

• Interpret and communicate research findings to cross-functional stakeholders, translating results into clear implications for brand strategy and execution.

• Perform and interpret strategic market, competitive, and landscape analyses.

Cross-Functional Collaboration & Continuous Improvement

• Partner with stakeholders across Commercial, Medical, and Market Access, to uncover key business questions and deliver relevant, integrated insights.

• Collaborate with data strategy and technology teams to align on data sources, methodologies, and analytical outputs.

• Support the development of standardized analytical frameworks to improve efficiency and capability.

• Identify opportunities to enhance research processes, tools, and best practices with a continuous growth mindset.

Required Knowledge, Skills, and Abilities

• Experience analyzing secondary pharmaceutical data sources, such as claims, EHR/EMR, specialty pharmacy, and/or prescriber-level data.

• Strong proficiency with primary market research methodologies, including qualitative (e.g., interviews, focus groups) and quantitative approaches (e.g., surveys, segmentation).

• Proficiency with analytics, visualization, and querying tools (e.g., Power BI, Tableau, Excel, SQL, Python, R, or SAS).

• Experience with pharma or healthcare datasets (e.g., IQVIA DDD, Xponent, patient claims data)

• Structured problem-solving skills, with the ability to break down complex business questions into practical analytical solutions.

• Track record of being a collaborative team player, self-starter, and adaptive to meeting the evolving needs of a fast-paced matrixed organization.

Required/Preferred Education and Licenses

• Bachelor’s degree in a quantitative, scientific, business, or related field required.

• 4 to 6+ years of progressive experience in analytics, market research, or consulting.

• Advanced degree (MBA or relevant graduate degree) preferred.

• Experience in healthcare, pharmaceutical, or other highly regulated industries preferred.

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