Manager, Custom Services, Vendor Management & Growth

Thecentermemphis; Memphis (TN); On-site; USD 95,000 - 125,000; Full time

Job summary

FedEx Express in Memphis is seeking a driven professional to lead how we deliver customized services, ensure customer retention and uphold high service standards across a global logistics network.

The role requires a Bachelor's degree or equivalent and at least four years of relevant experience, with strengths in leadership, communication, vendor management, and strategic planning to drive growth and efficiency.

Qualifications

• Bachelor's degree or equivalent required.
• Minimum 4 years of relevant work experience.
• Strong communication and leadership abilities.

Responsibilities

• Manage customized services centrally to retain customers.
• Monitor employee satisfaction and service performance.
• Execute standard operating procedures for each product.
• Drive gross margin growth through pricing and cost management.
• Ensure compliance with local regulations and policies.
• Drive revenue growth by identifying opportunities.
• Oversee vendor management and negotiate favorable terms.
• Monitor and optimize service performance metrics.
• Collaborate with cross-functional teams to align objectives.

Skills

Strong presentation skills

Influencing & negotiation

Written & verbal communication

Leadership

Team management

Strategic thinking

Vendor management

Service quality management

Business planning & solution design

Education

Bachelor's degree or equivalent

Job description

FedEx Express in Memphis is seeking a driven professional to lead how we deliver customized services, ensure customer retention and uphold high service standards across a global logistics network.

The role requires a Bachelor's degree or equivalent and at least four years of relevant experience, with strengths in leadership, communication, vendor management, and strategic planning to drive growth and efficiency.