Manager, Special Services (Sales)

Thecentermemphis

Memphis (TN)

On-site

USD 95,000 - 125,000

Full time

14 days+

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Job summary

FedEx Express in Memphis is seeking a driven professional to lead how we deliver customized services, ensure customer retention and uphold high service standards across a global logistics network.

The role requires a Bachelor's degree or equivalent and at least four years of relevant experience, with strengths in leadership, communication, vendor management, and strategic planning to drive growth and efficiency.

Qualifications

Bachelor's degree or equivalent required.
Minimum 4 years of relevant work experience.
Strong communication and leadership abilities.

Responsibilities

Manage customized services centrally to retain customers.
Monitor employee satisfaction and service performance.
Execute standard operating procedures for each product.
Drive gross margin growth through pricing and cost management.
Ensure compliance with local regulations and policies.
Drive revenue growth by identifying opportunities.
Oversee vendor management and negotiate favorable terms.
Monitor and optimize service performance metrics.
Collaborate with cross-functional teams to align objectives.

Skills

Strong presentation skills

Influencing & negotiation

Written & verbal communication

Leadership

Team management

Strategic thinking

Vendor management

Service quality management

Business planning & solution design

Education

Bachelor's degree or equivalent

Job description

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

Career Mobility and Development

When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
Total Compensation and Benefits Package

We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Key Responsibilities

Manage customized services centrally, ensuring customer retention and satisfaction through effective implementation of procedures and policies.
Monitor employee satisfaction and service performance, fostering a positive work environment conducive to high-quality service delivery.
Execute standard operating procedures for each product, maintaining consistency and efficiency in service delivery.
Achieve and drive gross margin growth through strategic pricing and cost management initiatives.
Ensure compliance with local regulations and policies, managing adherence to processes and procedures.
Drive revenue growth by identifying opportunities and implementing strategies to capitalize on them.
Oversee vendor management activities, maintaining productive relationships and negotiating favorable terms.
Monitor and optimize service performance metrics, identifying areas for improvement and implementing corrective actions.
Collaborate with cross-functional teams to align service objectives with overall business goals and objectives.

You Would Be a Great Fit if you have:

Minimum Education

Bachelor's degree or equivalent

Minimum Experience