Associate General Manager, Soho

Michael Kors; New York, Northern (NY, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Versace USA, Inc. in New York is seeking an Associate General Manager to lead a high-performing luxury retail team. You will drive sales, coach staff, and uphold brand standards while delivering exceptional client experiences.

You will develop client relationships, oversee operations, and work with marketing and corporate partners to optimize events and client experience in a fast-paced luxury environment.

Qualifications

• Bachelor’s degree in Fashion or Business preferred.
• Minimum of 5 years of management experience in luxury retail.
• Strong knowledge of clienteling, visual merchandising and store operations.
• Proficient with POS systems and Microsoft Office (Word/Excel).
• Excellent leadership, communication and problem-solving skills.

Responsibilities

• Lead and coach a high-performing sales team to drive sales and profitability.
• Monitor day-to-day activities and support store staff as a role model.
• Ensure compliance with policies and maintain store presentation and visual standards.
• Develop client relationships and enhance customer experience.
• Collaborate with marketing and corporate partners on events and client experience.
• Oversee back-of-house operations including inventory, security, and POS.

Skills

Leadership

Customer service

Communication

Problem-solving

Team development

Education

Bachelor’s degree in Fashion or Business

Tools

POS system

Word

Excel

Email

Job description

GV- Versace NY Green VERSACE ASSOCIATE GENERAL MANAGER

The position reports directly to the General Manager.

Responsibilities

• Portrays him/herself with the appropriate representation and integrity of the company and of the brand, and demonstrates outstanding leadership, customer service and communication skills.
• Supports in the development and leadership of a high performance team that drives sales and achieves comp store results and profitability through effective training, coaching and motivational activities.
• Reports to the General Manager, and assists in monitoring day to day activities, as well as the efficiency of the sales staff, and is considered a role model by the sales team.
• Remains in compliance with operational and company policies and procedures, and assures all policies are enforced.
• Plays an active supporting role on the development of the sales team with regards to selling tools, position growth and progression.
• Plays an active supporting role on the selling floor, building relationships with new and existing clients for Versace USA, Inc.
• Creates a dynamic environment with superlative customer service standards, and assures the store and staff are inviting, professional, and knowledgeable on product and related company information.
• Maintains an active social relationship with clients and community and understands the needs and changes of the market.
• Collaborates in the research of events, marketing and client experience within the competitive landscape to make suggestions for optimizing our business and present this information to the General Manager, corporate partners.
• Supports back of house operations which include inventory, cleaning, maintenance, repairs, security/loss prevention, supplies, POS systems, shipping, receiving and communications systems.
• Ensures store presentation and visual merchandising standards are maintained according to company directives.
• Assures optimum shrink results are met by enforcing security measures and maintaining consistent accuracy in inventory levels.
• Consistently demonstrates accountability and leadership in managing the store and its employees, delegates accordingly and provides the staff with a professional work environment.

Experience & Key Competencies

• Bachelor’s degree in Fashion or Business preferred.
• Minimum of 5 years of experience in management - luxury experience preferred.
• Full understanding of specialty retail, including clienteling, visual merchandising and store operations.
• Computer skills to include operation of retail point of sale system, Word, Excel and email.
• Strong leadership, critical thinking and problem-solving skills.
• Ability to demonstrate strong verbal and written communication skills allowing for communication of the company’s goals and objectives.
• Ability to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilities.
• A positive, outgoing, high energy personality that is entrepreneurial, sales focused and can effectively partner and support the Store Manager.

Equal Employment Opportunity

Versace is an equal employment opportunity employer.

Versace’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.

Versace also prohibits harassment of applicants and employees based on any of these protected categories.

Compensation

In compliance with certain Pay Transparency laws, employers are required to disclose a salary range.

The salary for this position will vary based on role requirements, skill set and years of experience.

Compensation Range: 0.00 - 0.00 USD

About Versace

Founded by Gianni Versace in 1978, Versace is built on the principle of freedom - empowering fearless self-expression through every touchpoint, from fashion, interiors, fragrance, hospitality and more.

Its fierce spirit of independence and progressivism fuels its relationships with the world's most influential figures, positioning Versace at the heart of culture.

To own and wear Versace is to embrace a life without inhibition, without prejudice, accepting of deeply human truths and contradictions: a desire for classicism and innovative Italian artisanship, strength and sensuality, quietude and the volume raised to max.

It is a luxury Italian vision with deeply Mediterranean values, committed to uncompromising quality in its designs for a complete life.

For more information on how Versace uses your personal data, please see our Applicant Privacy Notice.