Manager, Credit Resolution

Socket.dev; Gainesville (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Socket.dev is seeking a senior leader to manage credit resolution operations for Hospital and Professional billing. You will drive policies, controls, and workflows to minimize unapplied credits, accelerate cash application, and ensure regulatory compliance across the revenue cycle.

The role requires 3–4 years of revenue cycle progression, 1–2 years in billing operations, and at least 3 years of supervisory experience, with strong proficiency in Epic and Excel.

Qualifications

• Minimum 3–4 years of progressive revenue cycle experience.
• 1–2 years in billing operations (HB and/or PB) within hospital or multi-site health system.
• Minimum 3 years of supervisory experience in billing operations.
• Formal degree may be substituted with 6+ years of hands-on revenue cycle and supervisory experience.
• Demonstrated experience with Epic and revenue cycle technologies.
• Proven leadership and coaching abilities for productivity standards and quality metrics.
• Strong technical knowledge of payment posting, ERA, lockbox, refunds, and GL reconciliation.
• Excellent analytical and problem-solving skills with root-cause analysis.

Responsibilities

• Lead and manage credit resolution operations across Hospital and Professional billing.
• Develop and enforce policies, controls, and workflows to minimize unapplied credits and accelerate cash application.
• Drive process improvement initiatives and regulatory/audit readiness across the revenue cycle.
• Collaborate with Clinical operations, Financial Services, and IT teams to sustain accurate financial data.

Skills

Revenue cycle experience

Billing operations

Supervisory experience

Leadership

Process improvement

Data analysis

Education

Associate degree in Healthcare Administration/Management

Tools

Epic

Microsoft Excel

GL reconciliation tools

Job description

Overview

Lead and manage credit resolution operations across Hospital and Professional billing to ensure accurate, timely handling of credits, refunds, adjustments, and account reconciliations. Drive policies, controls, and workflows that minimize unapplied/unidentified credits, reduce write-offs, accelerate cash application, and maintain compliance with regulatory, audit, and institutional requirements.

Qualifications

• Education: Associate degree in Healthcare Administration, Healthcare Management, or a related field highly preferred.


• Experience: Minimum of 3 to 4 years of progressive revenue cycle experience, including at least 1 to 2 years in billing operations (HB and/or PB) within a hospital or multi- site health system with a two-year degree.


• Minimum of 3 years of supervisory experience in hospital and/or professional billing operations.


• A formal degree may be substituted with 6+ years of direct, hands-on revenue cycle and supervisory experience.


• Demonstrated experience with Epic and revenue cycle technologies.


• Proven success leading teams through organizational change and process improvement initiatives.


• License/Certification/Registration: Not required.


• Strong technical knowledge of:
  
  
  
  • Payment posting processes
  
  
  • Electronic Remittance Advice (ERA) transactions
  
  
  • Lockbox operations
  
  
  • Refund workflows
  
  
  • General ledger (GL) reconciliation
  
  
  
  


• Excellent analytical and problem-solving skills, including the ability to:
  
  
  
  • Conduct root-cause analysis
  
  
  • Identify operational issues
  
  
  • Implement sustainable corrective actions
  
  
  
  


• Proven leadership and coaching abilities, with experience:
  
  
  
  • Establishing productivity standards
  
  
  • Monitoring quality metrics
  
  
  • Managing team performance and accountability
  
  
  
  


• Strong proficiency in:
  
  
  
  • Dashboard reporting
  
  
  • Data analysis and interpretation
  
  
  • Microsoft Excel
  
  
  • Data-driven decision making
  
  
  
  


• Effective communication and stakeholder management skills, with the ability to collaborate across:
  
  
  
  • Clinical operations
  
  
  • Financial services
  
  
  • Information Technology (IT) teams
  
  
  
  


• High attention to detail, integrity, and professionalism.


• Demonstrated commitment to:
  
  
  
  • Regulatory compliance
  
  
  • Audit readiness
  
  
  • Operational accuracy
  
  
  • Continuous process improvement.