Manager, Complex Accounts & Collection

UF Health; Gainesville (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

UF Health in Gainesville, FL seeks a leader to manage complex account resolution and collections across Epic/SBO workflows and service channels. You will drive recovery of high-risk, high-dollar self-pay accounts while upholding patient experience and regulatory compliance.

The role requires strong supervision, analytics, and collaboration with clinical, financial, and IT teams to optimize revenue cycle operations in a fast-paced healthcare environment.

Qualifications

• Associate degree preferred in healthcare administration/management or related field.
• 3–4 years of progressive revenue cycle experience; 1–2 years in billing operations within hospital or health system.
• 3 years of supervisory experience in billing operations.
• Experience with Epic and revenue cycle technologies.
• Strong leadership, coaching and performance management capabilities.
• Proven ability to drive process improvements and manage change.
• Excellent analytical skills with dashboards and data-driven decision making.

Responsibilities

• Lead and manage complex account resolution and collections operations across Epic/SBO workflows and service channels.
• Drive recovery of high-risk, high-dollar, and clinically complex self-pay accounts.
• Ensure regulatory compliance and maintain high-quality patient service while preserving revenue integrity.

Skills

Revenue cycle leadership

Financial analysis

Stakeholder management

Regulatory knowledge

Patient service focus

Education

Associate degree in Healthcare Administration

Associate degree in Healthcare Management

Tools

Epic

Excel

Billing systems

Job description

Overview

Lead and manage complex account resolution and collections operations spanning Epic/SBO workflows and customer service channels. Drive recovery of high-risk, high-dollar, and clinically complex self-pay accounts while preserving patient experience, regulatory compliance, and revenue integrity.

Qualifications

Education: Associate degree in Healthcare Administration, Healthcare Management, or a related field highly preferred.

Experience: Minimum of 3 to 4 years of progressive revenue cycle experience, including at least 1 to 2 years in billing operations (HB and/or PB) within a hospital or multi-site health system with a two-year degree.

• Minimum of 3 years of supervisory experience in hospital and/or professional billing operations.
• A formal degree may be substituted with 6+ years of direct, hands-on revenue cycle and supervisory experience.
• Demonstrated experience with Epic and revenue cycle technologies.
• Proven success leading teams through organizational change and process improvement initiatives.
• License/Certification/Registration: Not required.
• Deep knowledge of:
  • Complex account resolution
  • Collections strategies
  • Payer interactions
  • Revenue cycle operations
• Strong leadership, coaching, and performance management capabilities.
• Excellent analytical skills, including proficiency with:
  • Operational dashboards
  • Microsoft Excel
  • Data-driven decision-making processes
• Effective communication and stakeholder management skills, with the ability to collaborate across:
  • Clinical teams
  • Financial departments
  • Legal partners
  • Information Technology (IT) teams
• Demonstrated commitment to:
  • Regulatory compliance
  • Audit readiness
  • High-quality patient service
  • Maintaining performance under pressure
• Strong organizational skills and ability to drive operational excellence in a fast-paced healthcare environment.