Manager, Follow Up

UF Health; Gainesville (FL); On-site; USD 85,000 - 105,000; Full time

Job summary

UF Health is seeking an experienced leader to oversee day-to-day payor follow-up operations for hospital and professional billing, aiming to improve AR performance, cash acceleration, and reduce aged denials.

This role partners with Revenue Integrity, Patient Access, HIM, Coding/CDI, Managed Care, Finance, IT, and Compliance to drive operational excellence and ensure compliant, efficient workflows.

Qualifications

• Minimum 3–4 years progressive revenue cycle experience, including 1–2 years in billing operations.
• Demonstrated experience with Epic and revenue cycle technologies.
• Minimum 3 years of supervisory experience in hospital and/or professional billing operations.
• Degree requirements may be substituted with 6+ years of direct hands-on revenue cycle and supervisory experience.

Responsibilities

• Oversee day-to-day payor follow-up operations for hospital or professional billing.
• Drive AR performance, cash acceleration, and reduction of aged inventory and avoidable denials.
• Manage claim statuses, insurance follow-up, denials and underpayment workflows.
• Partner with Revenue Integrity, Patient Access, HIM, Coding/CDI, Managed Care, Finance, IT and Compliance.

Skills

Coaching

Collaboration

Problem-solving

Interpersonal skills

Data-driven

Excel skills

Education

Associate degree in Healthcare Administration/Management, or related field highly preferred

Tools

Epic

Revenue cycle technologies

Job description

Overview

Oversee day-to-day operations of payor follow-up for hospital or professional billing, driving AR performance, cash acceleration, and reduction of aged inventory and avoidable denials. This role manages claim statuses, insurance follow-up, denials and underpayment workflows, and operational execution of work queues and escalation pathways, partnering with Revenue Integrity, Patient Access, HIM, Coding/CDI, Managed Care, Finance, IT and Compliance.

Qualifications

Education

• Associate degree in Healthcare Administration/Management, or related field highly preferred.

Experience

• Minimum of 3-4 years progressive revenue cycle experience, including at least 1-2 years in billing operations (HB and/or PB) in a hospital or multi-site health system with two-year degree.
• Minimum of 3 years of supervisory experience in hospital and/or professional billing operations.
• Will substitute formal degree requirements with 6+ years of direct hands-on revenue cycle and supervisory experience.
• Demonstrated experience with Epic and revenue cycle technologies.
• Proven success leading teams through organizational change and process improvement initiatives.

Other Qualifications

• Working knowledge of CMS and commercial billing rules (UB-04, CMS-1500, NCCI, MUEs, LCD/NCD).
• Strong Excel skills and basic comfort with reporting; ability to use data to monitor team performance and drive improvements.
• Knowledge of regulatory requirements (CMS, HIPAA) and basic compliance awareness.
• Strong coaching and collaboration skills; experience working cross-functionally with Coding, HIM, Patient Access, and Revenue Integrity.
• Solid communication, organization, problem-solving skills, and interpersonal skills.