Manager, Credit Resolution

UF Health; Gainesville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

UF Health is seeking a senior leader to manage credit resolution across hospital and professional billing. You will drive policies, controls, and workflows to minimize unapplied credits and accelerate cash application while ensuring compliance and audit readiness.

The role requires 3–4 years in revenue cycle, 1–2 years in billing operations, and proven supervisory experience in a hospital setting. Epic experience is highly valued.

Qualifications

• 3–4 years of revenue cycle experience
• 1–2 years in billing operations (HB/PB) within hospital or multi-site health system
• 3 years of supervisory experience
• Formal degree may be substituted with 6+ years of relevant experience
• Strong knowledge of ERA, payment posting, lockbox, GL reconciliation

Responsibilities

• Lead credit resolution operations across hospital and professional billing
• Drive policies, controls, and workflows to minimize unapplied credits
• Ensure timeliness and accuracy of credits, refunds, adjustments, and reconciliations
• Champion regulatory compliance, audit readiness, and process improvements
• Collaborate with clinical operations, financial services, and IT teams

Skills

Data analysis

Dashboard reporting

Microsoft Excel

Data-driven decision making

Communication

Leadership coaching

Education

Associate degree in Healthcare Administration/Management

Tools

Epic

Job description

Overview

Lead and manage credit resolution operations across Hospital and Professional billing to ensure accurate, timely handling of credits, refunds, adjustments, and account reconciliations. Drive policies, controls, and workflows that minimize unapplied/unidentified credits, reduce write-offs, accelerate cash application, and maintain compliance with regulatory, audit, and institutional requirements.

Qualifications

Education: Associate degree in Healthcare Administration, Healthcare Management, or a related field highly preferred.

Experience: Minimum of 3 to 4 years of progressive revenue cycle experience, including at least 1 to 2 years in billing operations (HB and/or PB) within a hospital or multi-site health system with a two-year degree.

• Minimum of 3 years of supervisory experience in hospital and/or professional billing operations.
• A formal degree may be substituted with 6+ years of direct, hands-on revenue cycle and supervisory experience.
• Demonstrated experience with Epic and revenue cycle technologies.
• Proven success leading teams through organizational change and process improvement initiatives.
• License/Certification/Registration: Not required.
• Strong technical knowledge of:
  • Payment posting processes
  • Electronic Remittance Advice (ERA) transactions
  • Lockbox operations
  • Refund workflows
  • General ledger (GL) reconciliation
• Excellent analytical and problem-solving skills, including the ability to:
  • Conduct root-cause analysis
  • Identify operational issues
  • Implement sustainable corrective actions
• Proven leadership and coaching abilities, with experience:
  • Establishing productivity standards
  • Monitoring quality metrics
  • Managing team performance and accountability
• Strong proficiency in:
  • Dashboard reporting
  • Data analysis and interpretation
  • Microsoft Excel
  • Data-driven decision making
• Effective communication and stakeholder management skills, with the ability to collaborate across:
  • Clinical operations
  • Financial services
  • Information Technology (IT) teams
• High attention to detail, integrity, and professionalism.
• Demonstrated commitment to:
  • Regulatory compliance
  • Audit readiness
  • Operational accuracy
  • Continuous process improvement.