Manager, Complex Accounts & Collection

Socket.dev; Gainesville (FL); On-site; USD 85,000 - 100,000; Full time

Job summary

Socket.dev seeks a seasoned revenue cycle leader to oversee complex account resolution and collections across Epic/SBO workflows, ensuring regulatory compliance and revenue integrity. The role requires 3–4 years in revenue cycle with supervisory experience, plus strong analytical, leadership, and cross-functional collaboration skills to drive performance in a fast-paced healthcare environment.

Proficiency with dashboards and Excel is preferred; Epic experience in multi-site health systems is a

Qualifications

• Associate degree in Healthcare Administration, Healthcare Management, or related field preferred.
• 3–4 years of progressive revenue cycle experience, incl. 1–2 years in billing operations.
• 3 years of supervisory experience in hospital or professional billing operations.

Responsibilities

• Lead and manage complex account resolution and collections across Epic/SBO workflows.
• Drive recovery of high-risk self-pay accounts while ensuring regulatory compliance and revenue integrity.
• Collaborate with clinical, financial, legal, and IT teams to protect revenue integrity.

Skills

Leadership

Stakeholder management

Data-driven decision making

Analytical skills

Communication

Education

Associate degree in Healthcare Administration

Tools

Microsoft Excel

Job description

Overview

Lead and manage complex account resolution and collections operations spanning Epic/SBO workflows and customer service channels. Drive recovery of high-risk, high-dollar, and clinically complex self-pay accounts while preserving patient experience, regulatory compliance, and revenue integrity.

Qualifications

Education: Associate degree in Healthcare Administration, Healthcare Management, or a related field highly preferred.

Experience: Minimum of 3 to 4 years of progressive revenue cycle experience, including at least 1 to 2 years in billing operations (HB and/or PB) within a hospital or multi-site health system with a two-year degree.

• Minimum of 3 years of supervisory experience in hospital and/or professional billing operations.
• A formal degree may be substituted with 6+ years of direct, hands-on revenue cycle and supervisory experience.
• Demonstrated experience with Epic and revenue cycle technologies.
• Proven success leading teams through organizational change and process improvement initiatives.
• License/Certification/Registration: Not required.
• Deep knowledge of:
  • Complex account resolution
  • Collections strategies
  • Payer interactions
  • Revenue cycle operations
• Strong leadership, coaching, and performance management capabilities.
• Excellent analytical skills, including proficiency with:
  • Operational dashboards
  • Microsoft Excel
  • Data-driven decision-making processes
• Effective communication and stakeholder management skills, with the ability to collaborate across:
  • Clinical teams
  • Financial departments
  • Legal partners
  • Information Technology (IT) teams
• Demonstrated commitment to:
  • Regulatory compliance
  • Audit readiness
  • High-quality patient service
  • Maintaining performance under pressure
• Strong organizational skills and ability to drive operational excellence in a fast-paced healthcare environment.