Manager, Compliance Support

Performance Contracting, Inc. (PCI); Lenexa (KS); On-site; USD 91,000 - 122,000; Full time

Benefits offered by this job

Stock ownership plan (ESOP)

401(k) retirement savings plan with 4%

Medical, prescription drug, dental, &视

Life insurance, AD&D, and disability

Employee assistance program (EAP)

Flexible paid time off and holidays

Job summary

Performance Contracting Group is seeking a Manager, Compliance Support to lead the Compliance Support team and ensure accurate, timely service to branch operations. You will oversee prequalification, contractor licensing, and risk escalation while partnering with Legal, operations, and corporate departments to improve processes and controls.

The role requires 5+ years in compliance support, strong leadership and communication skills, and experience with contractor-management platforms such as

Qualifications

• Five or more years of progressively responsible experience in compliance support or related functions.
• Experience leading employees or teams.
• Experience with prequalification or contractor-management platforms such as ISNetworld, Avetta, Ariba, Highwire, or TradeTapp is a plus.
• Bachelor’s degree in business, legal studies, compliance, management, or related field preferred; equivalent experience may be considered.

Responsibilities

• Lead and coach Compliance Support team, manage recruitment, onboarding, and evaluations.
• Oversee daily workflow, intake, assignments, deadlines, and cross-training.
• Oversee prequalifications, vendor registrations, credit apps, and site-specific compliance.
• Review exceptions and escalate issues before submission.
• Coordinate annual review of standard information and materials.
• Maintain documented workflows, SOPs, and controls to prevent unapproved data.
• Oversee third-party compliance platforms and related credential management.
• Partner with stakeholders to resolve issues and communicate impacts.
• Identify opportunities to standardize and improve intake, tracking, and reporting.

Skills

Team leadership

Organizational skills

Analytical skills

Communication skills

Problem solving

Process improvement

Attention to detail

Adaptability

Education

Bachelor’s degree in business, legal studies, compliance, management, or related field

Tools

ISNetworld

Avetta

Ariba

Highwire

TradeTapp

Job description

Company Overview

Performance Contracting Group is a national employee-owned specialty contractor that offers quality services and products to the commercial, industrial, and non-residential construction markets. We are committed to recruiting, developing, and advancing employees from a diversity of backgrounds and experiences, as well as supporting a culture of safety and inclusiveness that allows you to contribute to your fullest potential. We place high value on training and professional development, encouraging you to broaden and strengthen your unique skill sets so you can fully realize your potential.

Manager, Compliance Support

The Manager, Compliance Support leads the day-to-day operations of the Compliance Support team and helps ensure accurate, timely, and consistent support to branch operations. This role manages team workflow, oversees prequalification and customer compliance activities, coordinates contractor licensing and related support functions, maintains clear escalation and approval processes, and partners with Legal, operations, and corporate departments to improve processes, controls, documentation, and service delivery.

Essential Functions

• Lead, coach, and support Compliance Support team members, including recruiting, interviewing, onboarding, training, development, regular meetings, timely feedback, and performance evaluations.
• Oversee daily workflow, inbox intake, assignments, priorities, deadlines, workload balancing, backup coverage, responsibility matrices, cross-training plans, and business-continuity practices.
• Oversee completion of customer prequalifications, vendor registrations, credit applications, site-access requirements, site-specific compliance activities, online orientations and training access, customer reporting, and site-tracker or activity-hour submissions through applicable forms, email, portals, and third-party platforms.
• Review non-standard, sensitive, customer-specific, certification-based, or exception requests; perform quality-control reviews; confirm use of approved information; and elevate legal, financial, safety, insurance, quality, HR, fleet, or other issues before submission.
• Coordinate annual review and approval of standard prequalification information, frequently asked questions, supporting documents, and approved source materials with applicable corporate departments.
• Maintain documented workflows, SOPs, escalation guides, approval records, and controls designed to prevent inaccurate, outdated, unapproved, or confidential information from being provided externally.
• Oversee administration of third-party compliance and clearinghouse platforms, including ISNetworld, Avetta, Ariba, Highwire, TradeTapp, and similar systems, along with related credentials, access assignments, renewal calendars, reports, and electronic records.
• Oversee contractor licensing support, including renewals, new licensing research, qualifier requirements, licensing bonds, annual reports, and related records, as assigned.
• Partner with branch and corporate stakeholders to answer questions, obtain current information and documents, resolve access or submission issues, and communicate operational impacts.
• Identify opportunities to standardize, automate, and improve intake, tracking, reporting, quality assurance, and customer service, including collaboration with IT and other support teams; develop and monitor practical service metrics such as request volume, turnaround time, aging, upcoming renewals, escalations, and recurring issues.

Knowledge, Skills, And Abilities

• Ability to lead a service-oriented team, set priorities, delegate work, and maintain accountability.
• Excellent organizational skills, attention to detail, and ability to manage multiple deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills, including the ability to interpret requests, identify risk, and determine when escalation is required.
• Clear, professional written and verbal communication skills and the ability to work effectively with employees at all levels of the organization.
• Sound judgment and discretion when handling confidential, proprietary, financial, legal, or other sensitive information.
• Ability to develop, document, implement, and improve processes, SOPs, controls, and training materials.
• Proficiency with Microsoft 365 applications and document-management tools; ability to learn and administer customer portals, clearinghouse platforms, workflow systems, and reporting tools.
• Adaptability, initiative, and a continuous-improvement mindset.
• Commitment to high standards of accuracy, quality, safety, and customer service.

$90,800-$122,000 annual salary plus non-guaranteed annualized bonus program.

Basic Qualifications

• Bachelor’s degree in business, legal studies, compliance, management, or a related field preferred; equivalent relevant experience may be considered.
• Five or more years of progressively responsible experience in compliance support, prequalification, licensing, legal operations, business administration, or a related function preferred.
• Prior experience leading employees, coordinating team workflow, or serving as a team lead preferred.
• Experience supporting construction, contractor, customer, vendor, or branch compliance activities preferred.
• Experience with prequalification or contractor-management platforms such as ISNetworld, Avetta, Ariba, Highwire, or TradeTapp is a plus.

Role Development

This position is intended as a Manager I role with opportunity to take on broader responsibilities over time. Depending on business needs and the successful candidate’s experience, the role may grow to include broader Legal Operations responsibilities, including oversight of legal processes and SOPs, workflow automation, KPIs and reporting, and coordination of legal administrative support.

Benefits

At Performance Contracting, our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.

In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:

• Competitive pay
• Incentive bonus plan
• Employee stock ownership plan (ESOP)
• 401(k) retirement savings plan with match
• Medical, prescription drug, dental, and vision insurance plans with flexible spending account option
• Life insurance, AD&D, and disability benefits
• Employee assistance program (EAP)
• Flexible paid time off policy and paid holidays

PCG provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

PCG is a background screening, drug-free workplace. In accordance with the provisions of Tennessee Code Annotated (T.C.A.), Title 50, Chapter 9, PCG’s Drug-Free Workplace Program includes drug and alcohol testing as part of the hiring process and throughout employment, as applicable.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Notice To Staffing Firms, Agencies And Employment Vendors

Performance Contracting Group and its affiliates will not accept unsolicited resumes from third party recruiters without a signed Fee Agreement in place AND a candidate has been submitted into our applicant tracking system (Dayforce). Vendor solicitation should be directed to the Corporate Recruitment Department directly; as such, firms that circumvent the required compliant process will be barred from submitting candidates. In the absence of a signed fee agreement AND proper resume submission, PCG does not recognize any claim on a candidate by a third party, will consider unsolicited resumes the property of the company and reserves the right to engage and hire those candidates without any financial responsibility to the third-party vendor.

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