Manager, Complex Accounts & Collection

UF Health; Gainesville (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

UF Health in Gainesville seeks a seasoned Revenue Cycle Manager to lead complex account resolution and collections operations across Epic/SBO workflows. You’ll drive recovery of high-risk self-pay accounts while upholding patient experience, regulatory compliance, and revenue integrity.

The role requires 3–4 years of progressive revenue cycle experience, 1–2 years in billing operations, and proven supervisory capabilities.

Qualifications

• 3–4 years of progressive revenue cycle experience in hospital/health system
• 1–2 years in billing operations (HB and/or PB)
• Supervisory experience in hospital and/or professional billing operations
• Experience with Epic revenue cycle technologies

Responsibilities

• Lead and manage complex account resolution and collections operations across Epic/SBO workflows.
• Drive recovery of high-risk, high-dollar self-pay accounts while preserving patient experience

Skills

Leadership

Analytical skills

Communication

Stakeholder management

Regulatory compliance

Audit readiness

Team coaching

Education

Associate degree in Healthcare Administration or Healthcare Management

Tools

Epic

Microsoft Excel

Job description

Overview

Lead and manage complex account resolution and collections operations spanning Epic/SBO workflows and customer service channels. Drive recovery of high-risk, high-dollar, and clinically complex self-pay accounts while preserving patient experience, regulatory compliance, and revenue integrity.

Qualifications

Education: Associate degree in Healthcare Administration, Healthcare Management, or a related field highly preferred.

Experience: Minimum of 3 to 4 years of progressive revenue cycle experience, including at least 1 to 2 years in billing operations (HB and/or PB) within a hospital or multi-site health system with a two-year degree.

• Minimum of 3 years of supervisory experience in hospital and/or professional billing operations.
• A formal degree may be substituted with 6+ years of direct, hands‑on revenue cycle and supervisory experience.
• Demonstrated experience with Epic and revenue cycle technologies.
• Proven success leading teams through organizational change and process improvement initiatives.
• License/Certification/Registration: Not required.
• Deep knowledge of:
• Complex account resolution
• Collections strategies
• Payer interactions
• Revenue cycle operations
• Strong leadership, coaching, and performance management capabilities.
• Excellent analytical skills, including proficiency with:
• Operational dashboards
• Microsoft Excel
• Data-driven decision-making processes
• Effective communication and stakeholder management skills, with the ability to collaborate across:
• Clinical teams
• Financial departments
• Legal partners
• Information Technology (IT) teams
• Demonstrated commitment to:
• Regulatory compliance
• Audit readiness
• High-quality patient service
• Maintaining performance under pressure
• Strong organizational skills and ability to drive operational excellence in a fast-paced healthcare environment.