Manager, Follow Up

UF Health; Gainesville (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

UF Health seeks an experienced revenue cycle leader to oversee payor follow-up for hospital and professional billing in Gainesville, FL. The role drives AR performance, cash acceleration, and reduces aged denials through effective workflows and escalation paths.

Applicants should have 3–4 years in revenue cycle with supervisory experience, knowledge of Epic, CMS rules, and a record of process improvement. Strong coaching and cross-functional collaboration are essential.

Qualifications

• 3-4 years progressive revenue cycle experience, including hospital or multi-site health system billing operations.
• Supervisory experience in hospital/professional billing operations is required.
• Proven ability to lead teams through change and process improvement.
• Working knowledge of CMS and commercial billing rules (UB-04, CMS-1500, NCCI, MUEs).

Responsibilities

• Oversee day-to-day payor follow-up operations for hospital and professional billing.
• Drive AR performance, cash acceleration, and reduction of aged inventory and denials.
• Manage claim statuses, insurance follow-up, denials and underpayments workflows.
• Collaborate with Revenue Integrity, Patient Access, HIM, Coding/CDI, Managed Care, Finance, IT and Compliance.

Skills

Leadership

Coaching

Cross-functional collaboration

Data analysis

Education

Associate degree in Healthcare Administration/Management

Tools

Epic

Job description

Overview

Oversee day-to-day operations of payor follow-up for hospital or professional billing, driving AR performance, cash acceleration, and reduction of aged inventory and avoidable denials. This role manages claim statuses, insurance follow-up, denials and underpayment workflows, and operational execution of work queues and escalation pathways, partnering with Revenue Integrity, Patient Access, HIM, Coding/CDI, Managed Care, Finance, IT and Compliance.

Overview

Oversee day-to-day operations of payor follow-up for hospital or professional billing, driving AR performance, cash acceleration, and reduction of aged inventory and avoidable denials. This role manages claim statuses, insurance follow-up, denials and underpayment workflows, and operational execution of work queues and escalation pathways, partnering with Revenue Integrity, Patient Access, HIM, Coding/CDI, Managed Care, Finance, IT and Compliance.

Education

• Associate degree in Healthcare Administration/Management, or related field highly preferred.

Experience

• Minimum of 3-4 years progressive revenue cycle experience, including at least 1-2 years in billing operations (HB and/or PB) in a hospital or multi-site health system with two-year degree.
• Minimum of 3 years of supervisory experience in hospital and/or professional billing operations.
• Will substitute formal degree requirements with 6+ years of direct hands-on revenue cycle and supervisory experience.
• Demonstrated experience with Epic and revenue cycle technologies.
• Proven success leading teams through organizational change and process improvement initiatives.

Other Qualifications

• Working knowledge of CMS and commercial billing rules (UB-04, CMS-1500, NCCI, MUEs, LCD/NCD).
• Strong Excel skills and basic comfort with reporting; ability to use data to monitor team performance and drive improvements.
• Knowledge of regulatory requirements (CMS, HIPAA) and basic compliance awareness.
• Strong coaching and collaboration skills; experience working cross-functionally with Coding, HIM, Patient Access, and Revenue Integrity.
• Solid communication, organization, problem-solving skills, and interpersonal skills.