Manager, Success and Completion

Lone Star College; Cypress (TX); On-site; USD 55,000 - 63,000; Full time

Benefits offered by this job

Tuition waiver

Wellness programs

Paid holidays and vacation

Job summary

Lone Star College CyFair is seeking a Manager, Success and Completion to oversee the Records department and ensure compliance with laws related to student records. You will maintain data for campus administrators and drive processes for graduation and degree completion.

The role requires a Bachelor's degree with at least 3 years of relevant experience; a Master’s degree is preferred. Expect a collaborative, process-driven environment with a focus on student success and organizational excellence.

Qualifications

• Ability to meet specific deadlines on a daily basis.
• Excellent written and verbal communication skills.
• Excellent interpersonal and facilitation skills.
• Ability to work in a diverse College setting.
• Excellent problem-solving abilities.
• Ability to analyze data and set priorities based on data.

Responsibilities

• Supervise full-time and part-time Records staff to support student success goals.
• Develop processes to identify students nearing degree completion.
• Oversee dual credit registration processes and communications with counselors.
• Process graduation applications for degree completion.
• Manage departmental outreach via emails and phone communications.
• Monitor budget and staff payroll and ensure accuracy.

Skills

Deadline-driven

Communication

Interpersonal skills

Diversity & inclusion

Problem solving

Data analysis

Education

Bachelor's degree

Master's degree

Job description

Commitment to Mission

At Lone Star College System, every employee contributes to our mission of providing transformational educational opportunities that help individuals get from where they are to where they want to be. Guided by our vision to lead higher education through high-quality, affordable, and innovative learning opportunities, employees are expected to exemplify professionalism, integrity, accountability, and collaboration.

Through our One LSC Philosophy, we deliver excellent and uniform customer service, providing consistent information, and uniformly helping every student regardless of physical location, modality, college, campus, center, or medium.

This commitment supports Lone Star College System's strategic goals:

1. Opportunity through financial resilience


2. Leading in academic excellence


3. Strength in culture and talent development


4. Connections through bridges of prosperity

Great Colleges to Work For

Lone Star College System is proud to be recognized as a Great Colleges to Work For institution by The Chronicle of Higher Education. This recognition reflects our commitment to creating an organizational culture where employees are valued, supported, and empowered.

Campus Marketing Statement

Lone Star College-CyFair

With 100,000 students and counting, Lone Star College System provides transformational educational opportunities that help individuals get from where they are to where they want to be. The two-year institution is training tomorrow's workforce today, offering more than 200 degrees and certification programs that empower students to take the next step.

Lone Star College System has eight main campuses and more than 20 locations in the Houston area. Learn more at LoneStar.edu.

Located in suburban northwest Houston, in the heart of the Cy-Fair Community, Lone Star College-CyFair offers a full range of programs, including unique offerings in fire science technology, logistics management, and sonography. Since opening its award-winning campus in 2003, the college has experienced record growth, supporting an exciting learning environment that combines state-of-the-art technology with active, collaborative learning.

The address is 9191 Barker Cypress Road, Cypress, TX 77433. All applicants must reside in Texas.

Job Description

PURPOSE AND SCOPE:

The Manager, Success and Completion 'CyFair manages the Records department office to ensure the productivity of staff involved in student records, graduation, transcript evaluation, enrollment verification, prior learning assessments, state reporting, and Commencement. The Manager ensures compliance with college, state, and federal laws related to student records. The Manager maintains data for the campus administrators.

ESSENTIAL JOB FUNCTIONS:

1. Supervises team of full-time and part-time Records Specialists and ensures staff is productive and completes work related to student success and other goals of the campus.


2. Creates processes and guides staff in identifying students nearing degree completion. Oversees the assessment and analysis of completion data, student records, and transcripts, and identifies opportunities for continuous improvement in transcript evaluation and records management.


3. Oversees dual credit registration processes and related communications with high school counselors to support accurate and timely student registration.


4. Process graduation applications for degree completion.


5. Supervise student outreach through departmental emails and phone.


6. Monitor departmental budget and staff payroll.


7. Attend departmental, campus, and system meetings; Facilitate the weekly Advising and Records meeting.


8. Develop training related to Records functions and provide information to campus staff; Train staff and provide professional development.


9. Reconcile state reporting and demographic errors.


10. Assist internal and external customers with Records inquiries.


11. Responsible for other reasonable, related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to meet specific deadlines on a daily basis


• Excellent written and verbal communication skills


• Excellent interpersonal and facilitation skills


• Ability to work in a diverse College setting


• Excellent problem-solving abilities
  
• Ability to analyze data and set priorities based on data

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment.


• Interface with internal and external contacts as needed to carry out the functions of the position.


• Work is performed in a climate-controlled office with minimal exposure to safety hazards.

REQUIRED QUALIFICATIONS:

• Bachelor's degree and at least 3 years of experience, or an equivalent combination of education and experience.

PREFERRED QUALIFICATIONS:

• Master's degree.

Salary

Hiring salary range is $54,528 - $62,708.

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment


2. If the position was full time or part time


3. If the position was paid or unpaid


4. Level of degree completed including date earned.


5. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.