Manager, Commercial Training and Onboarding

WillScot; Scottsdale (AZ); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

Tuition reimbursement

Retirement savings plan with company 1

Job summary

WillScot in Scottsdale, AZ seeks a Manager, Commercial Training & Onboarding to lead onboarding for all Commercial roles and drive program execution at the Phoenix Support Center.

The role oversees 2–3 trainers, coordinates with HR, leaders, and SMEs, and delivers structured reinforcement and readiness milestones to accelerate WillScot Way adoption. In-office, with monthly on-site New Hire Training.

Qualifications

• Bachelor's degree or equivalent relevant experience; bachelor's degree preferred.
• Five years+ experience in training, learning and development, onboarding, sales enablement, or related field (program management and instruction).
• Five years+ direct people leadership experience; leading trainers preferred.
• Experience supporting a sales or Commercial organization and managing role-based onboarding programs is preferred.
• High proficiency in Salesforce; experience with LMS, virtual learning platforms, e-learning software, and authoring tools is preferred.
• Strong program and project management skills, able to manage multiple cohorts, priorities, deadlines.
• Excellent written and verbal communication, facilitation, presentation, public speaking, coaching, and stakeholder management.
• Ability to translate learning strategies into scalable, repeatable learner experiences without owning overall program architecture.
• Demonstrated ability to lead and develop trainers and collaborate within a matrix Enablement organization.
• Ability to analyze learner feedback and onboarding data to identify improvements and communicate progress clearly.
• Ability to provide responsive learner and manager support via in-person, virtual, and phone channels.
• This is a 100% in-office role at the Phoenix Support Center, with monthly in-person New Hire Training onsite.

Responsibilities

• Lead day-to-day onboarding for all Commercial roles, managing schedules, cohorts, logistics, materials, and delivery standards.
• Oversee end-to-end onboarding from pre-boarding to 30/60/90-day readiness with HR and business partners.
• Deliver monthly in-person New Hire Training at the Phoenix Center, coordinating speakers and SMEs to build knowledge of solutions and processes.
• Lead, coach, and develop a team of 2–3 Commercial Trainers with clear priorities and development plans.
• Collaborate with the Enablement team and cross-functional partners to align onboarding with learning journeys, certifications, and change initiatives.

Skills

People leadership

Public speaking

Facilitation

Coaching

Stakeholder management

Project management

Communication

Education

Bachelor's degree or equivalent

Tools

Salesforce

Learning Management System (LMS)

E‑learning software

Authoring tools

Job description

Manager, Commercial Training and Onboarding

Date: Aug 25, 2026

Location: Scottsdale, AZ, US, 85257

Company: WillScot

At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here .

As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More .

ABOUT THE JOB:

The Manager, Commercial Training & Onboarding leads the operational execution, delivery, and continuous improvement of onboarding for all WillScot Commercial roles. Working closely with the Sr. Director of Commercial Learning & Enablement, who owns program strategy, architecture, and design, this role manages program specifics, monthly in-person training at our WillScot Phoenix Support Center and 30-, 60-, and 90-day reinforcement that accelerates role readiness and reinforces the WillScot Way. The role leads 2-3 trainers and collaborates with the broader Enablement team and cross-functional business partners.

WHAT YOU'LL BE DOING:

• Lead the day-to-day management and execution of onboarding for all Commercial roles. Operationalize program strategy and design established by the Sr. Director of Commercial Learning & Enablement by managing schedules, cohorts, communications, logistics, learning materials, stakeholder participation, learner support, and consistent delivery standards.
• Manage the end-to-end onboarding experience from pre-boarding through 30-, 60-, and 90-day role readiness. Coordinate with Human Resources, hiring managers, Commercial leaders, the Training & Enablement team, and business subject matter experts to deliver structured reinforcement, coaching activities, manager resources, progress check-ins, and readiness milestones that reinforce the WillScot Way.
• Lead and facilitate monthly, in-person New Hire Training onsite at WillScot's Phoenix Support Center. Coordinate executive speakers, subject matter experts, and functional partners, and ensure learning experiences effectively build knowledge of WillScot solutions, commercial processes, systems and tools, customer engagement practices, operating rhythms, culture, and role expectations.
• Lead, coach, and develop a team of 2-3 Commercial Trainers. Establish priorities, delivery expectations, operating rhythms, and development plans; conduct facilitation observations; provide performance coaching; allocate resources across onboarding needs; and promote consistency, collaboration, learner focus, and continuous improvement.
• Collaborate closely with the broader Commercial Learning & Enablement team and cross-functional partners across Commercial Leadership, Product, Marketing, Operations, Human Resources, Customer Experience, and other functions. Integrate onboarding with Commercial Excellence Academy learning journeys, role-based playbooks, reinforcement programs, certifications, communications, and change initiatives; monitor completion, learner feedback, competency attainment, speed-to-productivity, manager participation, and retention trends to recommend operational improvements.

EDUCATION AND QUALIFICATIONS:

• Bachelor's degree or equivalent relevant experience; bachelor's degree preferred.
• Minimum five years of experience in training, learning and development, onboarding, sales enablement, or a related field, including program management and instructor-led facilitation.
• Minimum five years of direct people-leadership experience; experience leading trainers preferred.
• Experience supporting a sales or Commercial organization and managing role-based onboarding programs preferred.
• High level of proficiency in Salesforce required; experience with learning management systems, virtual learning platforms, e-learning software, and authoring tools preferred.
• Strong program and project management skills, with the ability to manage multiple monthly cohorts, priorities, stakeholders, and deadlines.
• Excellent written and verbal communication, facilitation, presentation, public speaking, coaching, and stakeholder-management skills.
• Ability to translate established learning strategies, curricula, and competency frameworks into scalable, repeatable learner experiences without owning the overall program architecture or design.
• Demonstrated ability to lead and develop trainers and collaborate effectively within a matrixed Enablement organization and across business functions.
• Ability to analyze learner feedback and onboarding performance data, identify operational improvements, and communicate progress and risks clearly.
• Ability to provide responsive learner and manager support through in-person, virtual, and phone-based channels as needed.
• This is a 100% in-office role based at the Phoenix Support Center. The position leads monthly, in-person New Hire Training onsite at WillScot's Phoenix Headquarters and regularly collaborates with the broader Commercial Learning & Enablement team and cross-functional business partners.

All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be foundhere. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.

We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.