Commercial Systems Analyst

WillScot; Scottsdale (AZ); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability and life insurance

Retirement plan with company match

Paid time off and holidays

Tuition reimbursement

Job summary

WillScot is seeking an experienced Commercial Systems Lead to influence how our sales teams operate, improve data quality, and deliver revenue-impacting solutions. You will own end-to-end requirements across Salesforce CRM, CPQ, and Omni Channel platforms, translating business needs into technical specs and driving cross-functional delivery.

You will partner with sales operations and technical teams to ensure scalable designs, strong data governance, and measurable KPIs.

Qualifications

• Bachelor’s degree required.
• 5+ years in Commercial Systems, Sales Operations, or Commercial Technology.
• Deep expertise with Salesforce CRM, including CPQ experience.
• Experience with Omni Channel/telephony platforms.
• Proficiency with dashboards (Salesforce, Tableau, Power BI).
• Salesforce certifications preferred.
• Strong analytical and stakeholder management skills.
• Ability to translate business needs into technical requirements.
• Background in B2B sales or commercial operations.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead end-to-end requirements gathering across Salesforce CRM, CPQ, telephony and reporting.
• Translate business needs into user stories, functional specs and flows.
• Evaluate options, ensure scalable, intuitive designs aligned with goals.
• Identify and manage cross-system impacts on data, reporting and UX.
• Serve as the functional lead and project owner for commercial tech initiatives.
• Prioritize backlog and coordinate multiple workstreams.
• Partner with technical teams to drive delivery and manage risks.
• Ensure high-quality delivery with stakeholder alignment.
• Own UAT strategy, test planning and execution with business users.
• Define acceptance criteria and coordinate releases.
• Analyze sales workflows to identify friction points and improvements.
• Champion standardization and best practices across commercial tools.
• Support change management with training and documentation.
• Lead KPI and dashboard definitions with stakeholders.

Skills

Salesforce CRM

Salesforce CPQ

Omni Channel

Data reporting

Tableau

Power BI

User stories

Requirements gathering

Stakeholder management

Business analyst

Education

Bachelor's Degree

Tools

Salesforce CPQ

Tableau

Power BI

Five9

Talkdesk

Amazon Connect

Job description

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At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here .

As North America's leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More .

ABOUT THE JOB:

This role partners closely with commercial leadership, sales operations, and technical teams. You will influence how our sales teams operate day to day, improve data quality and insights, and deliver solutions that directly impact revenue performance and customer experience. If you thrive at the intersection of business process, technology, and stakeholder leadership, this role offers meaningful ownership and the opportunity to drive real commercial outcomes.

WHAT YOU'LL BE DOING:

Requirements & Solution Leadership

• Lead end to end requirements gathering across Salesforce CRM, CPQ, telephony/Omni Channel, and reporting platforms
• Translate business needs into clear user stories, functional specifications, and process flows
• Evaluate solution options, assess trade offs, and ensure designs are scalable, intuitive, and aligned with commercial goals
• Identify and manage cross system impacts across processes, data, reporting, and user experience

Project Ownership & Delivery

• Serve as the functional lead and project owner for key commercial technology initiatives
• Manage intake, prioritization, and backlog refinement across multiple workstreams
• Partner closely with technical teams to drive execution, manage dependencies, and mitigate risks
• Ensure predictable, high quality delivery with strong alignment across stakeholders

UAT, Release & Quality Management

• Own UAT strategy, test planning, and execution in partnership with business users
• Define acceptance criteria and validate that solutions meet requirements before deployment
• Coordinate release readiness, deployment activities, and post launch validation to ensure smooth adoption

Process Optimization & Adoption

• Analyze end to end sales workflows lead quote order to identify friction points and improvement opportunities
• Recommend and implement enhancements that improve seller productivity, data quality, and process consistency
• Champion standardization and best practices across commercial tools and processes
• Manage cross-functional projects or system enhancements form intake through deployment.
• Drive UAT planning, execution and release readiness

Stakeholder Leadership & Communication

• Act as a primary liaison between commercial leaders, sales operations, and technical teams
• Provide clear, consistent communication on priorities, risks, and outcomes
• Support change management efforts, including training, documentation, and adoption strategies
• Proven ability to lead requirements gathering, user story creation and end-to-end solution design

Reporting & Insights

• Partner with business stakeholders to define KPIs, dashboards, and reporting requirements
• Ensure systems and processes enable accurate, actionable insights for commercial teams
• Support ongoing data governance, data quality monitoring, and integrity initiatives

EDUCATION AND QUALIFICATIONS:

• Bachelor's Degree
• 5+ years of experience in Commercial Systems, Sales Operations, or Commercial Technology roles
• Deep expertise with Salesforce CRM, including hands on configuration and functional design (Salesforce CPQ or adjacent tools a plus)
• Experience with Omni Channel/telephony platforms (e.g., Amazon Connect, Five9, Talkdesk)
• Familiarity with data governance, reporting structures, and KPI development
• Experience with commercial systems project management and delivery
• Proficiency with reporting and visualization tools (Salesforce dashboards, Tableau, Power BI)
• Salesforce certifications (Admin, Advanced Admin, Business Analyst, CPQ Specialist)
• Background in B2B sales, commercial operations, or asset intensive industries
• Strong analytical and problem solving skills, with the ability to assess data, diagnose issues, and recommend scalable solutions
• Excellent communication and stakeholder management skills, with the ability to translate business needs into technical requirements and influence without authority
• Demonstrated experience optimizing sales processes, workflows, and commercial tools
• Ability to work independently, manage competing priorities, and deliver in a fast paced environment

Work Environment: This is an in office role; not hybrid.

This posting is for a(n) Existing Position. All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be foundhere. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs. We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.