Manager, Commercial Sales Team

MOTOR Information Systems; Troy (MI); On-site; USD 110,000 - 170,000; Full time

Job summary

Motor Information Systems in Troy, MI is seeking a proven leader to head our inside sales team. You will drive revenue growth, manage a high-performing phone-based sales force, and own forecasting, reporting, and pipeline health.

The role requires building retention processes and collaborating with Marketing, CS, and Product to optimize leads and feedback. You will coach and develop staff, implement improved playbooks, and ensure CRM accuracy while delivering consistent results.

Qualifications

• Proven experience leading an inside sales team in a phone-based commercial sales environment.
• Demonstrated success hiring, coaching, developing, and managing high-performing sales teams.
• Experience selling fleet/tech solutions or similar industries preferred.

Responsibilities

• Drive revenue and pipeline performance with forecasts and business updates to senior leadership.
• Recruit, hire, onboard, coach, and develop a high performing inside sales team.
• Lead daily operations of the phone-based sales team with focus on activity, pipeline health, and closing goals.
• Build and manage customer retention strategy, goals, workflows, and metrics.
• Coach team on sales methodology, product positioning, discovery, objections, negotiation, and closing techniques.
• Improve sales processes, onboarding, playbooks, and performance standards.
• Partner with Marketing, Customer Success, and Product to optimize lead flow and feedback.
• Maintain CRM accuracy, pipeline integrity, and reliable sales reporting.

Skills

Sales leadership

Forecasting

CRM proficiency

Coaching and development

Communication

Team management

Tools

CRM software

Sales forecasting tools

Job description

Responsibilities

• Drive revenue and pipeline performance, providing forecasts and business updates to SVP, Sales & Revenue.
• Recruit, hire, onboard, coach, and develop a high performing inside sales team while retaining top talent.
• Lead the daily operations of the phone-based sales team, ensuring accountability for activity, pipeline health, conversion metrics, and sales goals.
• Build and manage a customer retention function, including strategy, goals, workflows, and performance metrics.
• Coach team members on sales methodology, product positioning, discovery, objection handling, negotiation, and closing techniques.
• Improve sales processes, onboarding, playbooks, and performance standards to increase consistency and results.
• Partner with Marketing, Customer Success, and Product teams to optimize lead flow, customer retention, and product feedback.
• Maintain CRM accuracy, pipeline integrity, and reliable sales reporting.

Qualifications

• Proven experience leading an inside sales team in a phone-based commercial sales environment.
• Demonstrated success hiring, coaching, developing, and managing high-performing sales teams.
• Experience selling FleetCross, TruTech, or similar fleet, automotive, or technology solutions preferred.
• Experience managing revenue goals, forecasting, and reporting to senior leadership.
• Strong leadership and coaching skills with a track record of improving team performance.
• Proficiency with CRM systems, pipeline management, and sales forecasting tools.
• Ability to work onsite in Troy, MI, three to five days per week.

Preferred Qualifications

• Automotive or related industry experience.
• Sales or technical certifications.
• Familiarity with MOTOR products and services.
• Strong analytical and problem-solving skills.

Physical & Cognitive Capabilities

• Ability to travel to client sites as needed.
• Strong cognitive abilities to analyze technical data and provide solutions.
• Excellent interpersonal skills to build and maintain client relationships.
• Capability to work in a fast-paced, dynamic environment.