Manager, Commercial Operations

Catalent; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Day-one medical, dental, vision

401(k) with company match

Tuition reimbursement

Paid time off and holidays

Career development opportunities

Collaborative culture

Job summary

Catalent Kansas City Analytical Services is seeking a Manager, Commercial Operations to lead commercial initiatives for key client programs and collaborate with Business Development, Project Management, Laboratory Operations, and Finance. The role emphasizes forecasting, capacity planning, and portfolio management to support growth and operational efficiency.

The ideal candidate will bring strong analytical and customer-facing skills, with experience in biotech/pharma services and a track record

Qualifications

• Bachelor's degree in a scientific, engineering, or related discipline.
• 3+ years in contracting, commercial operations, program management, account management in pharma/biotech services.
• Direct experience in BioAnalytics, Analytical Services, lab operations, or similar scientific environment.
• Strong understanding of lab workflows and how they impact turnaround times, capacity, and efficiency.
• Analytical, problem-solving and business acumen with cross-functional collaboration.

Responsibilities

• Leverage understanding of analytical testing to identify bottlenecks and improve efficiency.
• Serve as commercial lead for existing customer programs aligning expectations with execution.
• Partner cross-functionally with BD, PM, Lab Ops, and Finance to support customer success.
• Lead demand forecasting, capacity planning, and portfolio management for lab utilization.
• Manage commercial agreements, contract renewals, and customer communications.
• Other duties as assigned.

Skills

Analytical skills

Commercial operations

Customer-facing experience

Forecasting

Portfolio management

Contracting

Cross-functional collaboration

Laboratory operations knowledge

Education

Bachelor's degree in scientific/engineering discipline

Job description

Position Summary

Catalent is seeking a

Manager, Commercial Operations

Position Summary

Catalent is seeking a Manager, Commercial Operations to support our Kansas City Analytical Services business. This role serves as the commercial lead for existing customer programs, partnering with Business Development, Project Management, Laboratory Operations, and Finance to ensure successful execution of customer projects while driving operational efficiency, forecasting accuracy, and business growth.

The successful candidate will combine a strong analytical or laboratory background with commercial and customer-facing experience. This individual will leverage data, customer demand signals, and operational insights to support capacity planning, commercial decision-making, portfolio management, and long-term customer success.

About Catalent Kansas City Analytical Services

Catalent's Kansas City campus is a premier analytical center of excellence supporting biologic and advanced therapy programs from development through commercialization. Our BioAnalytics team provides comprehensive analytical testing, method development, characterization, validation, and stability services that help customers accelerate development timelines, ensure product quality, and bring life-changing therapies to patients worldwide. Working alongside scientific, operational, and commercial partners, you'll play a key role in supporting a diverse portfolio of biologics and advanced therapeutics for some of the industry's most innovative companies.

Location: 100% onsite at our Kansas City, Missouri facility

Shift: Monday – Friday, First Shift

The Role

• Leverage your understanding of analytical testing and laboratory operations to identify bottlenecks, improve turnaround times, enhance operational efficiency, and help maximize laboratory capacity and performance.
• Serve as the commercial lead for existing customer programs, ensuring alignment between customer expectations, contractual commitments, and operational execution.
• Partner cross-functionally with Business Development, Project Management, Laboratory Operations, and Finance to support customer success and drive business growth.
• Lead demand forecasting, capacity planning, and portfolio management activities to support laboratory utilization, operational readiness, and long-term planning.
• Manage commercial agreements, contract renewals, and customer communications while identifying opportunities to strengthen customer relationships and grow existing accounts.
• Other duties as assigned.
  
  
  

Candidate Requirements

• Bachelor's degree in a scientific, engineering, or related discipline.
• Minimum of 3 years of experience in contracting, commercial operations, program management, account management, or other business-related roles within the pharmaceutical or biotechnology services industry.
• Direct experience working within a BioAnalytics, Analytical Services, laboratory operations, quality control, analytical development, or similar scientific environment, with a strong understanding of laboratory workflows, testing operations, and opportunities to improve efficiency, capacity, and turnaround times.
• Strong understanding of laboratory workflows, testing operations, and the factors that impact turnaround times, capacity, and operational efficiency.
• Demonstrated analytical, problem-solving, and business acumen, with experience collaborating across cross-functional teams in a customer-focused environment.
  
  
  

Preferred Skills & Background

• Candidates who have progressed from technical, laboratory, or scientific roles into Commercial Operations, Business Operations, Program Management, or Account Management are highly preferred.
• 5+ years of experience in commercial operations, business operations, program management, account management, contracting, or related business functions within the pharmaceutical, biotechnology, CDMO, or CRO industry.
• Advanced degree (MBA, MS, or PhD) in a scientific, engineering, business, or related discipline.
• Experience within a CDMO, CRO, biologics, cell & gene therapy, vaccine, or broader biopharmaceutical services environment.
  
  
  

Why you should join Catalent

• Opportunity to play a key role in driving growth within a global CDMO leader.
• Competitive compensation package, including incentive opportunity.
• Day-one medical, dental, and vision coverage.
• 401(k) with company match.
• Tuition reimbursement and professional development opportunities.
• Generous paid time off and holiday schedule (152 hours + 8 holidays.)
• Collaborative, mission-driven culture focused on improving patient outcomes worldwide.
  
  
  

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to [e-mail]. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.