Manager, Commercial Integration & Onboarding

Becton Dickinson; San Antonio (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Waters is looking for a Manager, Commercial Integration & Onboarding to drive onboarding capabilities for the ADx and WBD divisions during the Waters integration. The role emphasizes standardization, process improvement, data quality, compliance, and scalable support across onboarding, offboarding, and vendor credentialing.

The candidate will partner with Sales, Sales Operations, Contracting, Client Services Finance, Marketing, and IT to improve service delivery, reduce friction, and ensure

Responsibilities

• Lead centralized onboarding, offboarding, internal transfer, and role-change support processes to maximize new hire time-to-productivity.
• Ensure Day 1 readiness for new hires and transfers with immediate system access, assets, compliance training, and admin setup.
• Coordinate training, compliance reporting, and learning records with business, service, and support teams to align with operational needs.
• Represent Sales Onboarding and Commercial Integration in requirements gathering, testing, implementation, and stakeholder readiness.

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Manager, Commercial Integration & Onboarding plays a critical role in enabling the success of the commercial organization through driving first establishing and then managing key Sales Onboarding capabilities for the ADx and WBD divisions as we onboard with Waters. This leader will also drive standardization, continuous process improvement, data quality, compliance, and excellence while adapting to changing business, system, and customer needs.

This position serves as a key partner to Sales, Sales Operations, Contracting, Client Services Finance, Marketing, and IT by improving service delivery, eliminating operational friction, reducing commercial risk, supporting sales productivity, and ensuring business continuity through complex organizational change.

Crucially, this role will also enable commercial teams by providing scalable, consistent support across sales on/offboarding, vendor credentialing and operational administration. The successful candidate will operate with clear accountability, strong controls, practical problem solving, and an aggressive continuous improvement mindset to harmonize workflows with corporate and financial systems.

As Waters continues its commercial transformation, this role will also support the integration and utilization of enterprise platforms, including SAP S/4HANA, ensuring alignment between commercial processes, reporting capabilities, and business objectives.

Role Purpose

Lead critical integration workstreams, and be accountable for vendor credentialing, onboarding and offboarding, training coordination, vendor management, and end-to-end commercial process excellence and integration activities as part of this role. Serve as a trusted business partner to commercial leaders by delivering key commercial enablers across systems, process and teams.

Key Responsibilities

Commercial Integration & Continuous Improvement

• Order-to-Cash (O2C) Alignment: Map, optimize, and manage the friction points between Sales Onboarding, Contracting, and the broader O2C workflow to accelerate time-to-revenue and improve data integrity.
• Continuous Improvement Engine: Evaluate existing commercial policies, tech stacks, and service models; author and execute a continuous improvement roadmap to streamline workflows from lead-to-invoice.
• Cross-Functional Program Management: Lead enterprise-scale projects from planning through execution, defining scope, milestones, risks, stakeholder alignment, and financial/operational outcomes.
• Transition Planning: Develop transition plans that address operating model impacts, contracting framework harmonization, stakeholder readiness, risk mitigation, and commercial continuity.
• Systems Architecture Representation: Represent the Sales Onboarding and Commercial Integration function in business application requirements gathering, testing (UAT), implementation, and stakeholder readiness.

Sales Onboarding & Offboarding Lifecycle

• Onboarding Program Leadership: Lead centralized onboarding, offboarding, internal transfer, and role-change support processes to maximize new hire time-to-productivity.
• Day 1 Readiness: Ensure timely Day 1 readiness for new hires and transfers, including immediate system access, physical assets, compliance training, and required administrative setups.
• Training & Learning Coordination: Partner with business, service, learning, and support teams to align training coordination, compliance reporting, and learning records with operational needs.
• System Ad