Manager Commercial Analytics

DHL eCommerce; Town of Florida (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation

Bonus programs

401k with company match

Health benefits

Tuition reimbursement

Job summary

DHL eCommerce in the United States is looking for a Manager, Commercial Analytics to lead data analytics for pricing and growth. You will oversee PLD reporting, customer analytics, and AI-enabled insights while guiding a team of analysts and collaborating with Sales and Commercial leadership.

The role focuses on delivering actionable business recommendations from large datasets, driving profitability and pricing strategy across the organization.

Qualifications

• Bachelor's degree in a quantitative field as listed.
• 5–8 years of progressive analytics experience with leadership.
• Proven track record leading analytics projects and driving decisions.

Responsibilities

• Lead development and maintenance of PLD reporting in Power BI.
• Ensure PLD analyses meet one-day turnaround SLAs.
• Support GRl process with Commercial and Pricing leadership.
• Drive Commercial IQ initiatives and ai-enabled analytics.
• Analyze large datasets for trends and insights.
• Collaborate with Sales, Pricing, and Commercial teams.
• Manage and develop a team of Analysts and Senior Analysts.
• Identify automation and reporting improvements.
• Deliver customer-specific analyses and ad hoc reports.
• Maintain Power BI environments for accuracy and availability.
• Support special projects and other duties.

Skills

Advanced data mining

Modeling

Analytical mindset

Leadership

Education

Bachelor's degree in Data Science, Statistics, Mathematics, Business Analytics, Computer Science, or related field

Master's degree in Business Analytics, Data Science, MBA with analytical focus

Microsoft Power BI Certification

Databricks Certifications

Six Sigma or other process improvement certifications

Tools

SQL

Microsoft Access

Microsoft Excel

Power BI

Databricks

PySpark/Python

DAX

Power Query

Job description

At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company.

Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

About the Role

DHL eCommerce is seeking a Manager, Commercial Analytics to lead commercial and customer data analytics initiatives that drive strategic pricing decisions and business growth. This role is responsible for overseeing advanced analytics, customer profiling, piece-level data (PLD) analysis, and the development of reporting solutions that provide actionable insights across the organization.

The ideal candidate combines strong technical expertise with proven leadership experience and a passion for transforming large datasets into meaningful business recommendations. This position will manage a team of analysts while partnering closely with Sales, Pricing, and Commercial leaders to support profitability, pricing strategy, Commercial IQ initiatives, and AI-driven analytical solutions.

To be considered for this role, applicants must be legally authorized to work in the United States and not require employer sponsored work authorization now or in the future.

Key Responsibilities

• Lead the development, maintenance, and continuous enhancement of PLD reporting solutions in Power BI.
• Ensure all PLD analyses meet established one-day turnaround service-level expectations.
• Support the annual General Rate Increase (GRI) process in partnership with Commercial and Pricing leadership to ensure accurate and seamless execution.
• Drive Commercial IQ initiatives and contribute to AI-enabled analytical solutions that support profitability monitoring and pricing decisions.
• Analyze large and complex commercial and customer datasets to identify trends, opportunities, and actionable business insights.
• Partner with Sales, Pricing, and Commercial teams to understand business requirements and translate them into analytical solutions.
• Manage, mentor, and develop a team of Analysts and Senior Analysts, ensuring high-quality and accurate analytical outputs.
• Identify opportunities for automation, process optimization, and reporting improvements.
• Deliver customer-specific analyses and ad hoc reporting to support business needs.
• Monitor and maintain Power BI reporting environments to ensure reporting accuracy, system availability, and alignment with business requirements.
• Support special projects and perform additional duties as assigned.

Qualifications

Required Education & Experience

• Bachelor's degree in Data Science, Statistics, Mathematics, Business Analytics, Computer Science, or a related quantitative field.
• 5-8 years of progressive analytics experience, including significant team leadership experience.
• Demonstrated success leading analytical projects and leveraging data to drive business decisions.

Preferred Education

• Master's degree in Business Analytics, Data Science, MBA with an analytical focus, or a related discipline.

Preferred Certifications

• Microsoft Power BI Certification
• Databricks Certifications
• Six Sigma or other process improvement certifications

Technical Skills & Expertise

• Advanced data mining, modeling, and analytical skills.
• SQL (required)
• Microsoft Access (required)
• Microsoft Excel (required)
• Power BI
• Databricks
• Experience with:
• Strong knowledge of:
• SQL
• PySpark/Python
• DAX
• Power Query
• Experience developing scalable reporting and business intelligence solutions.
• Ability to transform complex datasets into clear business recommendations and strategic insights.
• High-energy professional with a strong analytical mindset.
• Proven ability to lead, coach, and develop high-performing teams.
• Quick learner with the ability to adapt to evolving business priorities.
• Strong problem-solving and critical-thinking skills.
• Self-starter who thrives in a fast-paced environment and effectively manages competing priorities.
• Excellent communication and stakeholder management skills.
• Ability to work cross-functionally and influence decision-making through data-driven insights.

Physical Requirements

• Physical demands are consistent with a professional office environment.
• Regular sitting at a workstation for 75%-100% of the work shift.

As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.

• Competitive Pay
• Bonus Programs
• Retirement Savings - 401k with company match
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick timeCompany Paid Holidays and Floating Holidays
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Equal Opportunity Employer - Veterans/Disability