Manager, Clinical Operations

Regions Hospital; Saint Paul (MN); On-site; USD 85,000 - 110,000; Full time

Job summary

Regions Hospital is seeking a Patient Logistics Manager to oversee patient flow and coordination within the hospital. The role involves directing activities and managing team efforts to enhance patient experience and operational efficiency.

Qualified candidates should have strong background in quality management or related fields, significant experience in hospital operations, and proven ability in process improvement and leadership of quality initiatives.

Qualifications

• Bachelor's degree in a related field required, Master's preferred.
• Five years minimum experience as a patient flow coordinator.
• Three years minimum in hospital operational improvement project leadership.

Responsibilities

• Direct, plan, coordinate, and supervise activities associated with patient flow.
• Establish and improve patient flow policies and procedures.
• Mentor staff in customer service, improvement tools, and change management.

Skills

Process improvement

Partnership development

Problem solving

Customer service

Education

Bachelor's degree in Quality Management, Nursing, Business Administration, Healthcare Management

Master's degree (preferred)

Tools

Teletracking Business Support

LEAN or Six Sigma certification

Project Management Certification

Job description

Regions Hospital is seeking an experienced leader with strong process improvement, partnership and problem solving skills to join our Patient Placement department.

Under the direction of the Director of Patient Logistics, this position is responsible for directing, planning, coordinating, and supervising activities associated with the effective patient flow and open access for Regions Hospital patients - on a strategic and daily operational level. This department strives for optimal and timely placement and movement of patients within the hospital. The position has general management and continuous improvement responsibility for: Patient Flow Coordinators, Patient Placement staff (accurate bed placement and financial system entry), business ownership of the Teletracking Business Support (Region's bed board) to promote Best Care, Best Experience for patients/families, providers and staff at Regions Hospital. Responsibilities include establishing, maintaining, and improving patient flow policies and procedures, crisis and contingency planning. The Patient Logistics manager initiates with organization and divisional leaders the development and implementation of improvement strategies, tactics and operational plans. The incumbent of this position will work closely with Best Care Best Experience, Quality Management, Communications, IS& T, Human Resources and Senior Leaders, Operational Directors and Managers, to accomplish objectives within a given period with limited resources. The position includes providing mentoring of staff and teams in excellent customer service, improvement tools and methods, project management, change management, group dynamics and measurement.

Work Schedule

Monday-Friday

Required Qualifications

• Bachelor degree in Quality Management, Nursing, Business Administration, Healthcare Management or related field. Masters degree preferred.
• Minimum of five (5) years experience as a successful patient flow coordinator in a mid to large size hospital.
• Minimum of three (3) years of hospital operational improvement project leadership.
• Demonstrated results in leading quality and operations improvement efforts within healthcare.
• Minimum of three (3) years of operations management experience
• Current MN nursing license required. Project Management Certification, LEAN or Six Sigma certification preferred.