PATIENT FLOW MANAGER, HOSPITAL

TouchPoint Support Services; Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Parental Leave

Holiday Time Off

Personal Leave

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

Compass Group is seeking a Patient Flow Manager to lead a hospital-based team of Patient Flow Coordinators and Patient Transporters, ensuring safe and timely patient movement and high service standards.

The role oversees dispatch, operational improvements, staff development, and compliance with regulations. Strong leadership and healthcare operations knowledge are essential, with a Tuesday–Saturday schedule and a full-time commitment.

Qualifications

• Minimum 2 years in management or supervisory role in hospital or healthcare operations.
• Strong leadership and customer service skills.
• Ability to analyze operational data and drive improvements.
• Excellent communication and problem-solving abilities.

Responsibilities

• Provide leadership and oversight to Patient Flow Coordinators and Patient Transporters.
• Oversee dispatch operations and optimize workload distribution.
• Monitor patient flow and identify efficiency and service improvements.
• Ensure compliance with regulatory requirements and internal policies.
• Recruit, onboard, and develop staff; manage performance and budgets.
• Collaborate with clinical and support departments to meet service levels.

Skills

Leadership

Communication

Problem-solving

Data analysis

Microsoft Office

Job description

Schedule: Full time; primarily Tuesday through Saturday, 12p-8:30p. More details upon interviewing.

The Patient Flow Manager is responsible for leadership, coordination, and oversight of a team of Patient Flow Coordinators and Patient Transporters within a hospital environment. This role ensures safe, efficient, and timely patient movement throughout the hospital campus while maintaining exceptional service standards and regulatory compliance.

Key Responsibilities

• Provide leadership, coaching, and daily oversight to Patient Flow Coordinators, Dispatchers, and Patient Transporters
• Apply and reinforce knowledge of patient transport procedures, infection prevention protocols, patient safety standards, and proper body mechanics
• Oversee and manage dispatch operations, including workload distribution, prioritization of transport requests, and transporter utilization
• Monitor patient flow activities and identify opportunities to improve operational efficiency, service levels, and patient experience
• Collaborate with clinical and support departments to coordinate patient transportation services and establish service-level expectations as needed
• Ensure compliance with all applicable federal, state, and local regulations, as well as organizational policies and standards, including those of The Joint Commission (TJC), OSHA, and CDC
• Recruit, onboard, train, develop, and evaluate staff, including Patient Flow Coordinators, Dispatchers, Constant Observers, Patient Transporters, and other support personnel
• Assist the Unit Director in achieving departmental goals, monitoring performance metrics, and maintaining budgetary objectives
• Support ongoing quality improvement initiatives and utilize operational data to drive performance improvements
• Address service issues, resolve operational challenges, and ensure a high level of customer satisfaction
• Perform other duties as assigned

Qualifications

• Minimum of two years of management or supervisory experience in a hospital, healthcare operations, patient transport, patient sitter, logistics, or related environment preferred
• Demonstrated ability to analyze operational and statistical data, identify trends, and implement process improvements
• Strong leadership, communication, customer service, and problem-solving skills
• Proficiency with Microsoft Office applications and Windows-based operating systems
• Ability to troubleshoot software and technology-related issues and coordinate resolution with internal or external support teams
• Knowledge of hospital operations, patient flow processes, and patient transportation services preferred

Legal and Background Screening

Background Screening: Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Equal Opportunity Employment

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Touchpoint maintains a drugfree workplace.

Applications are accepted on an ongoing basis.