Major Responsibilities:
- CMMS Administration: Configure, maintain, and update the CMMS; manage user access, roles, and data integrity; ensure timely equipment enrollments and master data updates are tested for accuracy. Includes report and dashboard creation within the CMMS, and knowledge and ability to support creation of external Dashboards using exported data from the CMMS.
- Data Management: Oversee data governance to ensure consistency and completeness in data documentation across like items. Oversees CMMS change management for all new processes, workflows, dashboards, and report creation.
- Process Improvement: Identify inefficiencies in documentation processes and the completeness of data entered. Implements improvements, and aligns CMMS workflows with department-approved SOPs, OSHA, and other applicable regulatory requirements. Sets and monitors KPIs.
- Project Leadership: Leads or co-leads CMMS-related projects, including system upgrades, vendor implementations, and integration with other engineering, document management, procurement and reporting systems.
- Training & Support: Develops and delivers CMMS training for clinical engineering staff; provides technical support and troubleshooting.
- Collaboration: Works with clinical engineers, IT, operations, and regulatory teams to ensure equipment safety, compliance, and operational efficiency including related documents and reporting.
- Compliance & Quality: Ensures all CMMS activities and workflows meet applicable organization quality, safety, and regulatory standards; maintains accurate documentation and audit trails.
Licensure, Registration, and/or Certification Required:
Education Required:
- Will consider a Masters with 2+ years, Associate’s with 8+ years, or high school diploma with 10+ years relevant experience.
Experience Required:
- 4+ years in direct CMMS support or management of a CMMS in clinical engineering; proven track record in maintenance management, process improvement, and regulatory compliance
- Direct experience working with ServiceNow and/or Nuvolo or other ServiceNow-based CMMS software.
Knowledge, Skills & Abilities Required:
- Proficiency in CMMS platforms and engineering document management systems
- Strong knowledge of preventive maintenance, calibration, and change management processes
- Project management and cross-functional leadership skills
- Regulatory compliance expertise (HIPAA, OSHA, cGMP, etc.)
- Analytical skills for KPI tracking and process optimization
- Understanding of applicable state and federal regulatory requirements, national standards and code, and accreditation requirements related to CMMS datapoints
Physical Requirements and Working Conditions:
- Remote work environment
- Operates all equipment necessary to perform the job
- Minimal travel outside of workplace is required and incumbent may be exposed to weather and road conditions
Preferred Job Requirements
Education
BA/BS in Engineering, Biomedical Engineering, or related field; or equivalent experience plus five or more years in industry.
Certification / Registration / License
ServiceNow certification (any)
Experience
Five or more years working in and supporting a ServiceNow-based CMMS.
Knowledge / Skills / Abilities
- Advance Proficiency in CMMS platforms and engineering document management systems
- Extensive knowledge of preventive maintenance, calibration, and change management processes
- Formal Project management and cross-functional leadership skills
- Regulatory compliance expertise (HIPAA, OSHA, cGMP, etc.)
- Analytical skills for KPI tracking and process optimization
- Understanding of applicable state and federal regulatory requirements, national standards and code, and accreditation requirements related to CMMS datapoints
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.