Manager CMMS Support

Medxcel; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

Medxcel is seeking a Manager of CMMS Support within Facilities Management to optimize its work order system and data assets. This leadership role drives standardization, performance, and strategic insights across FM operations and business development.

The candidate will mentor staff, oversee CMMS policy execution, and partner with multiple departments to enable data-driven decisions and continuous improvement across facilities management.

Qualifications

• Bachelor’s degree in business, engineering, or management required (or equivalent experience 15 years with no degree)
• MBA and graduate degree preferred
• Project management skills including coordination, communication, prioritization, troubleshooting, adherence to budget and completion goals, and recruiting resources
• Experience supporting large scale (enterprise) Maintenance programs- preferred
• Travel – 0-50% (overnight required)

Responsibilities

• Identifies KPIs and sets performance metrics for the success of the CMMS, Training (FSI) and Data.
• Provides mentoring, coaching, and supervision to staff and models core values.
• Oversees policy/procedure standardization and best practices.
• Leads interview, hire, and training processes; plans and directs work; appraises performance.
• Develops leadership and management skills across the team.
• Addresses customer complaints and ensures follow-up actions.
• Maintains compliance with professional standards and regulations.
• Ensures CMMS is developed and operated in compliance with LSC, JCAHO, CARF and AHJ.
• Expands software capabilities and tracks enhancement requests.
• Prepares reports and supports FM training with SME input.
• Create data management, audit transactions, and provide SMEs for enterprise platform development.

Skills

CMMS

Leadership

Data Analytics

Project Management

MS Office

Healthcare FM

Staff Development

Education

Bachelor’s degree in business / engineering / management

MBA or graduate degree preferred

Tools

CMMS Software

Job description

Overview

Medxcel is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services. Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive results.

The Manager of CMMS Support for FM will act in the capacity of Assistant System Administrator for the work order system and operational database. The position holds primary responsibility for administering the policies, procedures and protocols to enable standardization and optimization of operations. The CMMS will be used to gain strategic information for business decisions related to Facilities Management, Value Chain, Marketing and Communications, the Client Experience Center and Business Development. The manager will monitor the database for inaccuracies, process failures and opportunities to optimize the system.

Responsibilities

Leadership

• Identifies Key Performance Indicators and sets performance metrics for the success of the CMMS, Training (FSI) and Data.
• Provides appropriate mentoring, coaching, and supervision to staff as well as models the behaviors that are consistent with the core values of the organization.
• .Reviews all relevant policies and procedures and works toward a single standard of service delivery and best practices
• Responsibilities include overseeing the interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Develop persons at all levels in both trade skills and management skills, as well as in their leadership skills.
• Addresses customer complaints from internal and external sources and ensures follow-up activity toward the resolution of such complaints.
• Monitors quality of work life in the department and initiates changes when indicated. Establishes regular and effective employee communication mechanisms, provides opportunity for appropriate employee participation and input, and identifies and addresses work related problems.
• Provides support to and solicits input from other directors, leaders, administrators, and physicians. Encourages and establishes a forum for quality improvement discussions, design, and implementation of ideas at all levels.

• Responsible for maintaining compliance with applicable professional standards, and state and federal regulations. Carries out responsibilities in accordance with the organization's policies and applicable laws.

CMMS and Inventory Operations

• Ensures CMMS is developed, implemented and operated in compliance with Life Safety Code (LSC) assessment activities, The Joint Commission, Commission on Accreditation of Rehabilitation Facilities (CARF) and the local Authority Having Jurisdiction’s (AHJ’s).
• Institutes the appropriate controls to maintain the integrity of Facilities Management’s CMMS database.
• Responsible for expanding software capabilities and tracking enhancement requests to the system.
• Develops and maintains processes for the CMMS team to support the Operations field team – is answerable as the level two application support.
  • Implements policies and procedures related to CMMS operations, Data and Training (FSI).
  • Prepares daily, weekly and monthly reports from FSI to support operational needs.
  • Supports FM training team as SME for program improvements and communicates new enhancements to the field.

Data and Analytics

• Create Data Management system for FM, including formatting, nomenclature, structure and architecture.
• Accountable for auditing transactions in the system for compliance with policies and procedures.
• Provide SME to Information Service on for the automation of customer reports, financial projects (operating and capital) and asset management.
• Create a program to integrate the CMMS and operational improvement and efficiency.
• Investigates and tests new methods for efficiencies in the field in conjunction with a diverse sampling of Operations field leaders.
• Provide FM SME to IT, Finance, HR, Communications, CEC, Business Development, Sales and Operations for the development and implementation of Enterprise Platform for Medxcel.

Qualifications

Education and Work Experience

• Bachelor’s degree in business, engineering, or management required (or equivalent experience 15 years with no degree)
• MBA and graduate degree preferred
• Project management skills including coordination, communication, prioritization, troubleshooting, adherence to budget and completion goals, and recruiting resources
• Experience supporting large scale ( enterprise ) Maintenance programs- preferred
• Travel – 0-50% (overnight required)

Knowledge

• Strategic leadership skills to execute initiatives and objectives
• Problem solving - the individual identifies and resolves problems in a timely manner and gather and analyse information skilfully.
• Planning/organizing - the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Ability to adapt – the individual will need to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly.
• Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes.
• Experience and proficiency with MS Office Suite.
• Excellent leadership skills, including the leading of other high performing leaders/managers
• Working knowledge of hospital operations and hierarchy of leadership
• Negation skills