Manager Clinical Accounts Management Services

Human Resources; Chicago (IL); Hybrid; USD 93,000 - 168,000; Full time

Job summary

HCSC in Chicago, IL seeks a Senior Manager to lead Clinical Accounts Management Services (CAMS), overseeing client-facing Clinical Account Consultants for major national ASO clients and the SAM teams. You will shape departmental strategy and drive performance.

The role requires a Bachelor’s Degree with applicable clinical licensure, 5+ years in healthcare or clinical account management, 1+ year in leadership, and strong data-driven decision making.

Qualifications

• Bachelor’s degree and active, unrestricted license in the state of operation (RN/LMSW/LPC or Dietician).
• 5+ years progressive healthcare, managed care, or clinical account management experience.
• 3 years’ clinical practice or behavioral counseling experience.
• 2+ years in Clinical Account Consultant or related role with demonstrated success
• 1+ years in a management/lead capacity and handling teams to goals.

Responsibilities

• Provide strategic and operational leadership for CAMS, including oversight of client-facing Clinical Account Consultants.
• Serve as liaison between executive leadership, SAM, clients, brokers, and cross-functional stakeholders to advance business goals.
• Lead complex, high-visibility initiatives and mentor talent through development and succession planning.
• Develop scalable processes and advance delivery of clinical products and services in line with enterprise objectives.

Skills

Leadership

Strategic thinking

Data analysis

Presentation skills

Communication

Team collaboration

Travel readiness

Education

Bachelor’s Degree and RN/LMSW/LPC or Dietician license

Tools

PowerPoint

Excel

Outlook

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position is responsible for providing strategic and operational leadership for Clinical Accounts Management Services (CAMS), including oversight of client-facing Clinical Account Consultant supporting the organization’s largest National ASO clients and Sales and Account Management (SAM) teams. The Manager develops and executes departmental strategies, drives operational excellence, and ensures alignment of clinical account management initiatives with enterprise objectives and client needs. The role serves as a key liaison between executive leadership, SAM, clients, brokers, and cross-functional stakeholders to advance business goals, strengthen strategic partnerships, and enhance the delivery of clinical products and services. Accountable for talent development, succession planning, workforce management, and the cultivation of a high-performing team recognized as trusted clinical business advisors. The Manager leads complex, high-visibility initiatives, influences organizational decision-making, supports growth opportunities through finalist meetings and proposal activities, and identifies innovative solutions that improve client satisfaction, operational effectiveness, and competitive positioning. Additionally, this role partners with executive leadership to establish departmental priorities, develop scalable processes, and achieve short and long‑term business objectives.

JOB REQUIREMENTS

• Bachelor’s Degree and Registered Nurse (RN) or Licensed Master Social worker (LMSW) or Licensed Professional Counselor (LPC), or Registered Dietician with current, unrestricted, valid license in the state of operations.
• 5+ years progressive healthcare, managed care, or clinical account management experience
• 3 years’ clinical practice or behavioral counseling experience.
• 2+ years’ experience in a Clinical Account Consultant or related role with demonstrated success
• 1+ years of experience in a management/lead capacity
• Proven experience leading groups and teams to meet goals and objectives
• Understanding of the managed care industry, including relationships with brokers, clients, vendors and medical care management products and services, e.g. case management, and utilization management.
• Expert ability to build and cultivate relationships with excellent interpersonal skills and ability to collaborate effectively in a team environment.
• Experienced with data analysis and formulating recommendations.
• Proven project management expertise.
• Highly effective presenter with exceptional verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Effective leadership of complex and high-profile department/cross functional projects.
• Expert knowledge of Medical Care Management products, health insurance industry, and competitive intelligence
• Highly developed business acumen.
• Expert PC proficiency with Microsoft Applications with an emphasis on developing PowerPoint presentations, organizing and analyzing data in Excel, managing Outlook communications and calendars and aptitude for learning new software platforms and formats.
• Ability to travel, including overnight stays.

PREFERRED JOB REQUIREMENTS

• Advanced Degree and specialized leadership job-related certifications (MBA, Master’s in Nursing, etc.)
• Prior experience as manager/leader
• Experience in training, mentoring, and staff development

This is a Flex (Hybrid) role: 3 days in office; 2 days remote.

Sponsorship is not available.

Compensation: $92,700.00 - $167,500.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.