Manager Clinic Practice Operations - Pediatric Primary Care

Carolinas Medical Center; Two Rivers (WI); On-site; USD 61,000 - 91,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Annual raises

Job summary

Carolinas Medical Center in Wisconsin is seeking a Clinic Operations Manager to oversee three sites (De Pere, Marinette, and Two Rivers). The role focuses on directing efficient clinic operations, staffing, scheduling, and financial controls to achieve high patient satisfaction.

The position requires a Bachelor's in Health Care Administration and 5 years of healthcare facility experience, including at least 1 year of supervisory responsibilities.

Qualifications

• 5 years of experience in a health care facility including clinic management.
• 1 year of supervisory experience managing staff and budget.
• Experience with clinic operations, policies and procedures.

Responsibilities

• Oversee clinic operations for productivity and direction.
• Manage scheduling, registration, accounts receivable, and clinical services.
• Collaborate with market leaders to ensure patient satisfaction.
• Develop and implement policies to meet goals and regulatory requirements.
• Maintain effective communication with physicians and APPs.
• Participate in community activities and growth plans.
• Develop budgets and monitor expenditures within approved budgets.
• Ensure compliance with laws, regulations, and ethical conduct.
• Handle hiring, evaluations, promotions, and staff morale.

Skills

Leadership

Project management

Process improvement

Problem solving

Budget management

Team building

Education

Bachelor's Degree in Health Care Administration

Tools

Practice management software

Microsoft Office

Job description

Department

09120 AMG Medical Office Building - General Administration

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Typical schedule will be Monday-Friday, 8 AM-5 PM
Scope includes three practice locations: De Pere, Marinette, and Two Rivers

Pay Range

$44.15 - $66.25

Major Responsibilities

• Oversees and ensures efficient clinic operations, ensuring a high level of productivity and providing operational and technical direction. Continually monitors the functioning of the clinic(s), resolves problems, and revises operations as needed.
• Oversees all functions of the clinics including but not limited to scheduling, registration, account receivable, health information, provider recruitment, imaging, laboratory and/or clinical services. Serves as a liaison to corporate departments that provide and/or support these services.
• Partners with other market departments and leaders to assure quality patient services and overall patient satisfaction. Responsible for resolution of any patient concerns, complaints and/or problems.
• Supports the organization's mission, vision, values and strategic initiatives. Develops, implements, and oversees processes to ensure that established policies, goals, and objectives are achieved.
• Establishes and maintains effective communication and working relationships with physicians and advanced practice professionals. Responsible for all provider relations to include practice management, orientation, follow up support, and problem resolution.
• Participates in community activities and in the development, implementation, and evaluation of business and market growth plans.
• Develops and administers policies and procedures to accomplish department-specific and organizational initiatives. Ensures compliance with all applicable local, state, and federal regulations and guidelines.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required

None Required.

Education Required

Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.

Experience Required

Typically requires 5 years of experience in a health care facility that includes experience and knowledge in medical practice and clinic management, clinic operational structure systems and clinic policies, procedures and processes. Includes 1 year of supervisory experience in managing staff, and monitoring the budget and resources.

Knowledge, Skills & Abilities Required

Demonstrated leadership skills including project management, process improvement, problem solving, decision making, prioritization, delegation, team building, customer service, and conflict resolution.

Excellent interpersonal, communication, and organizational skills.

Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public.

Intermediate computer skills including experience in using computer applications in a medical practice setting.

Physical Requirements and Working Conditions

Generally exposed to a normal office environment.

Position requires travel between clinic sites; therefore will be exposed to road and weather conditions.

Operates all equipment necessary to perform the job.

Our Commitment to You

• Compensation
  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible healt