Manager, Clinic Operations

Empower Pharmacy; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Empower Pharmacy is seeking a Manager for Clinic Operations to drive lead conversions and deliver innovative, affordable medications. This remote role involves building strong provider relationships and ensuring quality service while leveraging the latest technology for efficient operations. Join a visionary team dedicated to improving healthcare access and quality.

Benefits

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) matching

IV therapy

Compounded medications

Qualifications

• Minimum of 2 years related experience handling workflow and compliance.
• Current pharmacist license required.
• Experience integrating AI into workflows for efficiency.

Responsibilities

• Ensures seamless provider interactions and manages lead conversion.
• Builds relationships with healthcare providers, reactivating accounts.
• Implements data-driven sales strategies to exceed performance goals.

Skills

Leadership

Customer Service

Problem-solving

Education

Doctor of Pharmacy Degree

Tools

Customer Relationship Management (CRM)

AI-powered solutions

Job description

Location: Remote - (United States), United States

Job Type: FULL TIME

Req# 4189

Customer Service

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

The Manager, Clinic Operations ensures seamless provider interactions and advances Empower’s mission of delivering innovative, affordable medications. This role drives lead conversion, builds lasting partnerships, and exceeds performance goals to improve lives.

Duties and Responsibilities

• Maintains expertise in products and compounding while staying updated on regulatory changes to ensure accurate information.
• Sources and follows up on inbound leads within 24 hours, inputting activities into Customer Relationship Management (CRM) software.
• Develops and executes weekly call plans to contact leads, qualify opportunities, and schedule senior team calls.
• Builds strong relationships with healthcare providers, reactivates inactive accounts, and converts leads into active accounts.
• Implements data-driven sales strategies, executes communication campaigns, and consistently exceeds performance goals while following best practices.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge and Skills

• Demonstrates exceptional leadership, customer service, and problem-solving skills, with the ability to address challenges in real-time while considering interpersonal dynamics.
• Possesses strong knowledge of pharmacy processes and operational expertise to diagnose issues and deliver effective, timely solutions.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

Experience and Qualifications

• Minimum of 2 years of related experience, including responsibility for handling workflow, resources, quality, and compliance.
• Doctor of Pharmacy Degree.
• Current pharmacist license.
• Demonstrated experience leveraging AI in daily work to drive efficiency, solve problems, and enhance decision-making—adept at integrating AI-powered solutions into all workflows.

Employee Benefits, Health, and Wellness

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more:https://careers.empowerpharmacy.com/benefits/ - Link Opens in New Tab