Manager, Client Success

iHeartMedia; United States; Remote; USD 53,000 - 67,000; Full time

Job summary

An established industry player is seeking a dedicated Client Success Manager to lead account services and partnership management. This role involves ensuring clients receive maximum value from marketing opportunities, managing cross-platform deliverables, and contributing to campaign success through detailed reporting and client engagement. The ideal candidate will have a strong background in project management, excellent communication skills, and a passion for client success. Join a dynamic team where your contributions will enhance client relationships and drive impactful marketing initiatives.

Benefits

Employer sponsored medical, dental and vision insurance

Company provided life insurance

Paid vacation and sick time

Paid company holidays

401K plan

Employee Assistance Program (EAP)

Voluntary programs like student loan refinancing

Qualifications

• 3-5 years of experience in Event Activation or Project Management.
• Strong project and portfolio management skills required.

Responsibilities

• Lead assigned accounts with a detail-oriented project management approach.
• Ensure assets are created and confirm performance for campaigns.

Skills

Event Activation

Project Management

Client Relationship Management

Analytical Skills

Effective Communication

Job description

iHeartMedia

The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service.

Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

What We Need:

The Client Success team strives to be the best account services and partnership management team in the business. The team makes sure that our clients get the most value possible out of all the marketing opportunities iHeart offers.

What You'll Do:

• Lead assigned accounts (90% to close) with a detail-oriented project management approach to keep cross platform deliverables aligned across iHeartMedia talent components, on-site experiential, audio/video content, promotions, etc.
• Deliver best in class brand activation for accounts that bring cross platform media campaigns & national event partnerships to life.
• Ensure assets are created and trafficked and confirm we capture meaningful proof of performance for assigned campaigns.
• Contribute to regular reporting on campaign wins & learnings for custom deals to drive renewals and new business.
• Own tracking of P&L of assigned partnerships and join weekly reviews with manager.
• Accountable for timelines, asset trackers, and internal communications.
• Account Director on weekly client status calls, delivery trackers and campaign recap materials.
• Constant focus on client success through launch and execution.
• Contribute to population of comprehensive wrap up report that provides informed internal recaps on performance & learnings.

What You'll Need:

• 3-5 years of Event Activation, Project Management or Client Relationship experience
• Media/agency industry experience required
• Effective written and verbal communication skills
• Strong project and portfolio management skills
• Extremely detail oriented
• Strong analytical skills
• Travel required (approx. 10% of the year)

What You'll Bring:

• Respect for others and a strong belief that others should do this in return
• Accountability for own work and desire to provide guidance to new team members
• Ability to contribute to several projects at the same time
• Application of objective judgement, technical skills and prior experience to solve business problems
• Strong written and verbal communication skills, including a knack for explaining complex information in a straightforward manner
• Desire for continued knowledge sharing and learning
• Understanding of impact of own decisions

Compensation:

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

$53,600 - $67,000

Location:

Nashville, TN; 1200 Broadway, 6th Floor, 37203

Position Type: Regular

Time Type: Full time

Pay Type: Salaried

Benefits:

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

We are accepting applications for this role on an ongoing basis.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non-Compete will be required for certain positions and as allowed by law.

Our organization participates in E-Verify.