Enterprise Customer Success Manager, Nursing Health Education (Remote)

Talentify.io; United States; Remote; USD 65,000 - 169,000; Full time

Job summary

A leading company in information and analytics is seeking an Enterprise Customer Success Manager focused on Nursing Health Education. The role involves developing customer success strategies, collaborating with educators, and providing support to enhance customer engagements in a remote setting. Comprehensive benefits and opportunities for professional development are included, promoting a supportive work environment.

Benefits

Comprehensive health benefits

401(k) match

Wellness initiatives

Opportunities for career advancement

Paid leave for volunteering

Supportive work environment

Qualifications

• Prior experience in customer success or a similar role required.
• Strong proficiency in Microsoft Office products.
• Experience in education or training environments preferred.

Responsibilities

• Collaborate with various stakeholders to understand their needs.
• Develop and implement customer success plans.
• Conduct training sessions to enhance customer engagement.

Skills

Organizational skills

Time management skills

Relational intelligence

Strategic thinking

Collaboration

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Enterprise Customer Success Manager, Nursing Health Education (Remote)

Enterprise Customer Success Manager, Nursing Health Education (Remote)

3 days ago Be among the first 25 applicants

Employer Industry: Information and Analytics

Why Consider This Job Opportunity

• Comprehensive health benefits, including medical, dental, and vision coverage
• Retirement benefits with a 401(k) match and an Employee Share Purchase Plan
• Wellness initiatives, including a wellness platform and Headspace app subscription
• Opportunities for career advancement and professional development
• Up to two days of paid leave for participation in Employee Resource Groups and volunteering
• Supportive work environment that promotes a healthy work/life balance
  
  

What To Expect (Job Responsibilities)

• Collaborate with administrators, faculty, and students to understand their needs and goals
• Develop and implement individualized Customer Success plans based on stakeholder requirements
• Organize and maintain detailed customer data throughout the partnership
• Act as the customer advocate to manage and resolve issues effectively
• Conduct training sessions to enhance customer product value and engagement
  
  

What Is Required (Qualifications)

• Prior experience in customer success or a similar role
• Exceptional organizational and time management skills
• Strong relational intelligence and strategic thinking abilities
• Proven ability to collaborate effectively within a team environment
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)
  
  

How To Stand Out (Preferred Qualifications)

• Experience in developing customer success strategies or plans
• Background in education or training environments
• Familiarity with analytics tools or platforms related to customer engagement
  
  

#InformationAnalytics #CustomerSuccess #CareerGrowth #HealthBenefits #WorkLifeBalance

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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