Manager, Client Services II – Investment Management

Jobtailor; Aurora (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

TD Wealth is seeking a Branch Manager to supervise daily branch operations and coach staff to identify client needs and deliver wealth guidance. The role emphasizes compliance, inclusive leadership, and high-net-worth client service within a team-based framework.

You will drive recruitment, training, and performance management while collaborating on national initiatives and change management across the network.

Qualifications

• 5+ years of related people manager experience.
• Deep knowledge of Wealth Management, industry, and markets.
• Excellent people management, coaching, and stakeholder management experience.
• Strong process management knowledge and understanding of supported business and operational function areas.
• Excellent decision-making skills.
• Ability to effectively handle critical and/or high-risk issues.
• Post-secondary/university degree.
• Willingness to become licensed as an Investment Representative (IR) with CIRO within 6 months

Responsibilities

• Supervise and manage day-to-day operations of the branch
• Coach and develop employees to identify client product and service needs and deliver business sales, advice strategies, and individual goals
• Lead recruitment and selection for support staff hires
• Assist with training new branch support staff and coordinate ongoing training initiatives
• Promote a fair and inclusive environment supporting a diverse workforce
• Contribute to team performance objectives; track, monitor, address, and reward performance
• Participate in national, regional, and MCS conference calls
• Contribute to operational improvements and implement new policies and procedures
• Monitor client feedback and coach the team to prevent issues and improve client experience
• Provide leadership for national and branch projects and initiatives
• Lead change management initiatives with Branch Management
• Assist the support team with day-to-day problem resolution and escalations
• Ensure employees understand and comply with Bank and industry Codes of Conduct to minimize operational and regulatory risk
• Deliver exceptional service to high-net-worth clients through TD Wealth's integrated, team-based wealth services

Skills

People management

Wealth Management knowledge

Stakeholder management

Decision-making

Coaching

Process management

Education

Post-secondary/university degree

Job description

• Supervise and manage day-to-day operations of the branch
• Coach and develop employees to identify client product and service needs and deliver business sales, advice strategies, and individual goals
• Lead recruitment and selection for support staff hires
• Assist with training new branch support staff and coordinate ongoing training initiatives
• Promote a fair and inclusive environment supporting a diverse workforce
• Contribute to team performance objectives; track, monitor, address, and reward performance
• Participate in national, regional, and MCS conference calls
• Contribute to operational improvements and implement new policies and procedures
• Monitor client feedback and coach the team to prevent issues and improve client experience
• Provide leadership for national and branch projects and initiatives
• Lead change management initiatives with Branch Management
• Assist the support team with day-to-day problem resolution and escalations
• Ensure employees understand and comply with Bank and industry Codes of Conduct to minimize operational and regulatory risk
• Deliver exceptional service to high-net-worth clients through TD Wealth's integrated, team-based wealth services

Requirements

• 5+ years of related people manager experience
• Deep knowledge of Wealth Management, industry, and markets
• Excellent people management, coaching, and stakeholder management experience
• Strong process management knowledge and understanding of supported business and operational function areas
• Excellent decision-making skills
• Ability to effectively handle critical and/or high-risk issues
• Post-secondary/university degree
• Willingness to become licensed as an Investment Representative (IR) with the Canadian Investment Regulatory Organization (CIRO) within 6 months

Core Competencies

Demonstrates strong leadership in managing branch operations, coaching employees, and driving performance while ensuring compliance with industry regulations. Possesses deep knowledge of Wealth Management and excels in stakeholder management and decision-making.

Highest-signal resume keywords

• Wealth Management Expertise
• People Management Experience
• Coaching and Development Skills
• Process Management Knowledge
• Investment Representative Licensing

ATS Optimization Keywords

Soft Skills

• Excellent Decision-Making Skills
• Stakeholder Management
• Coaching Skills

Certifications & Qualifications

• Investment Representative License (IR)

Industry Keywords

• Operational Improvements
• Client Experience
• Diversity and Inclusion
• Change Management
• Regulatory Compliance