Customer Service Rep

Archway Marketing; Trenton (NJ); On-site; USD 42,000 - 65,000; Full time

Job summary

Talentify in New Jersey is seeking a Client Service Representative to support our clients by handling day-to-day requirements and ensuring high quality execution for end customers. You will coordinate client requests and act as a consultative extension to recommend on projects and programs.

This role requires MS Office proficiency, the ability to manage multiple tasks with deadlines, and a willingness to travel up to 5%. Bachelor's degree or equivalent experience preferred.

Qualifications

• Bachelor's degree or equivalent work experience.
• Proficient in MS Office and ability to learn new systems.
• Ability to develop, maintain, and deepen relationships with senior client contacts.
• Willing to travel up to 5% as required.

Responsibilities

• Execute defined tasks related to client requirements and ensure client service obligations are met.
• Serve as a consultative extension of the client to provide recommendations on projects and program execution.
• Assist with onboarding tasks as defined in client requirements.
• Identify opportunities with clients and communicate with the Client Services Manager to drive revenue growth.
• Identify client health risks and coordinate with other departments for solutions.
• Proactively identify and report monthly financial variances.
• Quality check invoices to ensure services are accounted for.
• Proficient in operating an Electric Pallet Jack as required.
• Other duties as assigned.

Skills

MS Office proficiency

Relationship management

Project coordination

Time management

Travel willingness

Education

Bachelor’s degree

Tools

Electric Pallet Jack

Job description

Client Service Representative

This position supports our clients by handling the day-to-day requirements of the client business to ensure a high level of quality execution to our end customers. This role is also responsible for communication and coordination of client requests

• Execute defined tasks related to specific client requirements, ensure client service obligations and program specifications sold to the client are attained
• Serve as a consultative extension of the client to provide recommendation on project, campaign, and program execution by facilitating with internal Archway cross functional departments, as needed
• Execute and support defined tasks for onboarding as defined in client requirements
• Identify new opportunities with clients and communicate effectively with Client Services Manager to drive additional profitable revenue growth
• Identify client health risks and provide recommended solution with coordination of other departments
• Proactively identify and report monthly financial variances as they occur
• Quality check invoices to ensure all services are accounted for
• Experience using an Electric Pallet Jack is required
• All other duties as assigned
• Bachelor’s or advanced degree, preferably in business, or equivalent work experience
• Ability to develop, maintain, and deepen relationships with senior level client contacts
• Track record of exceeding relationship management objectives
• Proven business acumen, judgment, and decision-making skills
• Ability to prioritize and manage multiple tasks with sensitive deadlines and changing environment
• Record of success as self-starter who can work independently and in a team environment
• Strategic thinker with analytical aptitude and ability to manage detailed project requirements
• Proficient in MS Office suite and ability to learn new systems
• Aptitude for interpreting contracts and legal documents
• Ability to travel independently up to 5% or as may be required

Qualifications

Education

Required

Bachelors

Experience

Preferred

Proficient in MS Office suite and ability to learn new systems

Equal Opportunity Employer
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