Customer Service Rep

Archway Marketing Services; Trenton (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Archway Marketing Services in New Jersey is seeking a Client Service Representative to manage daily client requirements and ensure high quality execution for end customers. You will coordinate with internal teams, interpret contracts, and build trusted relationships with senior client contacts.

Responsibilities include onboarding tasks, identifying opportunities for revenue growth, monitoring project timelines, and ensuring accurate invoicing.

Qualifications

• Bachelor’s degree or higher or equivalent work experience.
• Strong relationship-building and client management capabilities.
• Proven business acumen and decision-making skills.
• Ability to prioritize multiple tasks with tight deadlines.
• Proficient in MS Office and quick to learn new systems.
• Comfort with interpreting contracts and legal documents.

Responsibilities

• Execute defined tasks related to client requirements and ensure service obligations are met.
• Coordinate with internal teams to support project, campaign, and program execution.
• Onboard clients per defined requirements and track completion.
• Identify opportunities with clients and communicate with the Client Services Manager to drive revenue growth
• Identify client health risks and coordinate resolutions with other departments
• Proactively report monthly financial variances as they occur
• Quality check invoices to ensure services are accounted for
• Travel up to 5% as required

Skills

Relationship management

Analytical thinking

Strategic thinking

Multitasking

Self-starter

Team collaboration

Communication skills

Education

Bachelor’s or advanced degree in business or related field

Tools

MS Office

Job description

Client Service Representative
This position supports our clients by handling the day-to-day requirements of the client business to ensure a high level of quality execution to our end customers. This role is also responsible for communication and coordination of client requests

• Execute defined tasks related to specific client requirements, ensure client service obligations and program specifications sold to the client are attained
• Serve as a consultative extension of the client to provide recommendation on project, campaign, and program execution by facilitating with internal Archway cross functional departments, as needed
• Execute and support defined tasks for onboarding as defined in client requirements
• Identify new opportunities with clients and communicate effectively with Client Services Manager to drive additional profitable revenue growth
• Identify client health risks and provide recommended solution with coordination of other departments
• Proactively identify and report monthly financial variances as they occur
• Quality check invoices to ensure all services are accounted for
• Experience using an Electric Pallet Jack is required
• All other duties as assigned
• Bachelor’s or advanced degree, preferably in business, or equivalent work experience
• Ability to develop, maintain, and deepen relationships with senior level client contacts
• Track record of exceeding relationship management objectives
• Proven business acumen, judgment, and decision-making skills
• Ability to prioritize and manage multiple tasks with sensitive deadlines and changing environment
• Record of success as self-starter who can work independently and in a team environment
• Strategic thinker with analytical aptitude and ability to manage detailed project requirements
• Proficient in MS Office suite and ability to learn new systems
• Aptitude for interpreting contracts and legal documents
• Ability to travel independently up to 5% or as may be required