Manager, Claims

AmTrust Financial Services Inc.; Inwood (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical & Dental Plans

Life Insurance

Health Care Flexible Spending

Dependent Care

401k Savings Plans

Paid Time Off

Job summary

AmTrust Financial Services Inc. is seeking a Workers’ Compensation Claims Team Manager in Texas to lead a 5-7 person claims examiner group.

You will train, manage, and engage the team to ensure best practices and jurisdictional compliance while maintaining strong relationships with customers and brokers. The role involves oversight of settlements, reserving, and collaboration with attorneys and nurse case management.

Qualifications

• 3+ years of progressive management experience in workers’ compensation preferred.
• Experience with computerized claims management and office systems.
• Strong customer service focus and team alignment.
• Thorough knowledge of related government laws and regulations.

Responsibilities

• Lead, evaluate, train and develop a 5-7 member Claims Examiners team.
• Ensure the team adheres to AmTrust Best Practices and compliance requirements.
• Build and maintain professional relationships with customers and brokers.
• Oversee settlements, reserving, and attorney relationships as needed.
• Coordinate with attorneys, claims experience team, and nurse case management.
• Communicate escalations to senior leadership and drive claim resolutions.
• Monitor quality, conduct reviews and ensure policy adherence.

Skills

Management experience

Workers’ Comp industry

Claims management systems

Customer service leadership

Regulatory knowledge

Education

BA/BS degree or equivalent

Job description

Overview

Amtrust Financial Services, a fast-growing commercial insurance company, has a need for a Workers’ Compensation Claims Team Manager. The Claims Team Manager leads a 5-7 member team of Claims Examiners. The Manager trains, manages and engages the team to ensure adherence to Amtrust Best Practices and alignment with jurisdictional compliance requirements. The Manager is responsible for individually and collectively building and maintaining professional customer and broker relationships, identifying and meeting customer needs and providing excellent customer service.

This position can offer relocation assistance to Dallas, TX.

Responsibilities

• Leads, evaluates, trains and develops examiners.
• Ensure examiners work effectively as a team.
• Ensure all AmTrust policies, procedures and controls are followed.
• Validate examiners are effectively utilizing claims management systems, tools and approved vendor business partners.
• Facilitate teams’ effective engagement with attorneys, the claims experience team, and nurse case management to drive claim resolution.
• Use claim oversight activity to ensure pro-active, cost-effective and creative cost management.
• Develop examiner skills to independently manage settlements, attorney relationships, accurate reserving and communication with business partners.
• Effectively identify and communicate with Claim Senior Leadership on matters of importance or escalation.
• Completes timely reviews, audits and ad hoc evaluations of work product.
• Evaluates the performance of the claims examiners at regular intervals to ensure the consistent implementation of company standards and internal quality controls
• Maintains current knowledge of related laws and regulations and communicates to staff.
• Performs other projects as assigned.

Qualifications

• BA/BS degree or equivalent.
• 3+ years of progressive management experience preferred.
• Experience within Workers’ Compensation insurance industry.
• Experience with computerized claims management and office systems.
• Demonstrated experience in building successful customer and service team alignment.
• Thorough knowledge of related government laws and regulations.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities.

• Medical & Dental Plans
• Life Insurance, including eligible spouses & children
• Health Care Flexible Spending
• Dependent Care
• 401k Savings Plans
• Paid Time Off

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.