Manager, Claims

AmTrust Financial Services Inc.; Oak Brook (IL); Hybrid; USD 92,000 - 120,000; Full time

Job summary

Amtrust Financial Services seeks a Workers’ Compensation Claims Manager to guide claims staff and align with best practices. The role starts remotely with a transition to a hybrid schedule when the Oak Brook, IL office opens, and collaborates with underwriting and sales to support growth.

The position requires leadership, budgeting experience, and strong knowledge of WC insurance regulations to maintain high service standards and cost control.

Qualifications

• BA/BS degree is required.
• 3+ years of progressive management experience.
• Experience in Workers’ Compensation insurance industry.
• SIP certificate where required.
• Working knowledge of budgeting and profit/loss management.
• Experience with computerized claims management and office systems.
• Thorough knowledge of related government laws and regulations.

Responsibilities

• Develops short-range area plans and budget with Supervisors and Manager.
• Secures, evaluates and develops staff and ensures teamwork.
• Keeps the Claim Supervisors and Manager informed of current case status through regular communications and reports.
• Ensures that all AmTrust policies, procedures and controls are followed; also consults with the Claims Supervisors on claim areas needing improvement.
• Monitors vendor panel and discusses action plans with firms to ensure cost-effective results.
• Works with Supervisors on monitoring claims, ensuring proactive cost-effective management.
• Negotiates settlements and participates in hearings, trials and depositions for timely resolution.
• Supports sales and underwriting in collaboration on new business development.
• Evaluates staff performance to ensure adherence to standards and quality control.
• Keeps current knowledge of related laws and regulations and communicates to staff.

Skills

Leadership

Budgeting & P&L

Claims management

Office systems

Education

BA/BS degree

SIP certificate

Tools

Computerized claims management

General office software

Job description

Overview

Amtrust Financial Services, a fast growing commercial insurance company, has a need for a Workers’ Compensation Claims Manager. The WC Claims Manager works with the Claim Adjusters to manage and ensure the Workers' Compensation claims activities are being handled within the Amtrust Best Practices, develop and maintain professional customer and broker relations by identifying and meeting customer needs. Ensures that staff demonstrates customer service principles.

This position will start remotely with an expectation to transition to a hybrid schedule upon opening of our Oakbrook IL office.

Responsibilities

• Together with the Claim Supervisors and Manager develops short-range area plans and budget designed to achieve company goals and objectives.
• Secures, evaluates and develops staff Ensures that staff works effectively as a team.
• Keeps the Claim Supervisors and Manager informed of current case status through regular communications and reports.
• Ensures that all AmTrust policies, procedures and controls are followed; also consults with the Claims Supervisors on claim areas needing improvement.
• Works with the staff to ensure that approved vendors are being used. Monitors our attorney vendor panel; meets with the firms to discuss action plans on the mitigation of our claims to ensure cost-effective and efficient results.
• Work with the Supervisors on monitoring claims, ensuring pro-active cost-effective and creative cost management.
• Work with Supervisors to manage the negotiation of claims settlements, participates and testifies before hearings, trials and depositions ensuring timely and cost-effective resolution.
• Supports AmTrust sales and marketing goals by participating with underwriting in sales activities including new business development.
• Work with the supervisory team to evaluate the performance of the claims staff at regular intervals to ensure the consistent implementation of company standards and internal quality control, by conducting audits.
• Maintains current knowledge of related laws and regulations and communicates to staff.

Qualifications

• BA/BS degree or equivalent.
• 3+ years of progressive management experience preferred
• Experience within Workers’ Compensation insurance industry.
• SIP certificate where required.
• Working knowledge of budgeting and profit/loss management.
• Experience with computerized claims management and office systems.
• Thorough knowledge of related government laws and regulations.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

The expected salary range for this role is $92,000-120,000 annual.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities.

Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.