Manager, City Operations

Zoox; Houston (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Zoox is seeking a Manager, City Operations to lead the day-to-day operations of the L3 test vehicles and robotaxi fleet in new markets. You will drive operational excellence, safety standards, and rider experience through cross-functional collaboration with product and stakeholder teams.

This senior role requires extensive experience managing large teams, implementing process improvements, and navigating regulatory environments to ensure reliable service delivery and scalable operations.

Qualifications

• Bachelor's degree required; Master's preferred.
• PMP certification or equivalent.
• 5+ years working in an NPI environment and cross-functionally with PMO or engineering organizations.
• 8+ years leading the business side of large-scale operations.

Responsibilities

• Lead and manage Zoox’s test fleet and robotaxi service teams, including contingent labor.
• Develop and implement operational strategies to optimize fleet performance and reduce waste.
• Oversee daily fleet operations: deployments, maintenance tracking, and service coverage.
• Drive customer-focused operational excellence and partner with product and stakeholders for rider experience.
• Collaborate with cross-functional teams to integrate technology updates and service enhancements.
• Build relationships with local stakeholders and regulatory bodies.
• Establish and monitor KPIs for reliability, safety, and customer satisfaction.
• Plan and improve site operations with emphasis on quality, safety, and efficiency.
• Provide change leadership and communicate performance trends to the organization.

Skills

Leadership

Change management

Data analysis

Operations management

Cross-functional collab

Stakeholder management

Regulatory liaison

Safety standards

Go-to-market

Education

Master's degree in a relevant discipline

Bachelor's degree

PMP certification

Job description

Zoox is developing the first ground-up, fully autonomous robotaxi fleet and the supporting ecosystem required to bring this revolutionary technology to market. At the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. As a Manager, City Operations, you will be pivotal in bringing our autonomous vehicle service to life in our new markets. This position focuses on managing the day-to-day operations of our L3 test vehicles and robotaxi fleet, ensuring exceptional mission success and service delivery while maintaining the highest safety standards.

Responsibilities

• Lead, develop, and manage teams of Zoox and contingent workforce personnel responsible for Zoox’s test fleet and robotaxi service fleet.
• Develop and implement operational strategies to optimize fleet performance by mastering operational workflows and performance metrics to eliminate waste and create value
• Oversee daily fleet operations, including vehicle deployments, maintenance tracking, and service coverage.
• Drive operational excellence by being customer-focused and partnering with product and key stakeholders to create the ultimate rider experience for our customers and business partners
• Collaborate with cross-functional teams to ensure smooth integration of technology updates and service enhancements.
• Build and maintain strong relationships with local stakeholders and regulatory bodies.
• Establish and monitor KPIs for service reliability, safety, and customer satisfaction.
• Plan, evaluate, and improve site operations in terms of quality, safety, and efficiency.
• Deliver effective change leadership while regularly communicating performance trends and improvements to the organization

Requirements

• Bachelors Degree
• 8+ years leading the business side of relevant large-scale operations
• 3+ years of managing large teams of FTEs and contingent labor
• Management of continuous safety standards and improvement initiatives
• Experience in change management processes & managing large amounts of data
• Ability to work on-site at your market’s facilities
• Ability to travel when necessary
• Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
• 5+ years working in an NPI environment and cross-functionally with PMO or engineering organizations
• Working with cross-functional teams on go-to-market initiatives
• Experience in the autonomous vehicle, transportation dispatch, and emergency response industries
• PMP certification, or equivalent.