Manager, City Operations

Socket.dev; South Gate (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

Zoox is seeking a Manager, City Operations to lead the day-to-day operations of its test fleet and robotaxi service in new markets. You will oversee deployment, maintenance, and service coverage while ensuring safety standards and high-quality rider experiences.

The ideal candidate possesses 8+ years in senior operations leadership, strong data-driven decision-making, and a track record of managing large teams on-site. Travel may be required as we expand to new markets.

Qualifications

• Bachelor's degree required.
• 8+ years leading large-scale operations.
• 3+ years managing large teams of FTEs and contingent labor.
• Experience in implementing continuous safety standards.
• Ability to work on-site at market facilities.
• Willingness to travel when necessary.

Responsibilities

• Lead and manage Zoox’s test fleet and robotaxi service teams, including contingent workforce.
• Develop and implement operational strategies to optimize fleet performance and reduce waste.
• Oversee daily fleet operations, vehicle deployments, maintenance tracking, and service coverage.
• Drive operational excellence with a customer-focused approach and stakeholder collaboration.
• Collaborate with cross-functional teams to integrate tech updates and service enhancements.
• Build and maintain relationships with local stakeholders and regulatory bodies.
• Establish and monitor KPIs for safety, reliability, and customer satisfaction.
• Plan, evaluate, and improve site operations for quality, safety, and efficiency.
• Deliver change leadership and communicate performance trends to the organization.

Skills

Leadership of large ops teams

Change management

Data analytics

On-site operations

Travel readiness

Education

Bachelor's Degree

Master's degree preferred

Job description

Zoox is developing the first ground-up, fully autonomous robotaxi fleet and the supporting ecosystem required to bring this revolutionary technology to market. At the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. As a Manager, City Operations, you will be pivotal in bringing our autonomous vehicle service to life in our new markets. This position focuses on managing the day-to-day operations of our L3 test vehicles and robotaxi fleet, ensuring exceptional mission success and service delivery while maintaining the highest safety standards.

In this role, you will:

• Lead, develop, and manage teams of Zoox and contingent workforce personnel responsible for Zoox’s test fleet and robotaxi service fleet.
• Develop and implement operational strategies to optimize fleet performance by mastering operational workflows and performance metrics to eliminate waste and create value
• Oversee daily fleet operations, including vehicle deployments, maintenance tracking, and service coverage.
• Drive operational excellence by being customer-focused and partnering with product and key stakeholders to create the ultimate rider experience for our customers and business partners
• Collaborate with cross-functional teams to ensure smooth integration of technology updates and service enhancements.
• Build and maintain strong relationships with local stakeholders and regulatory bodies.
• Establish and monitor KPIs for service reliability, safety, and customer satisfaction.
• Plan, evaluate, and improve site operations in terms of quality, safety, and efficiency.
• Deliver effective change leadership while regularly communicating performance trends and improvements to the organization

Qualifications

• Bachelors Degree
• 8+ years leading the business side of relevant large-scale operations
• 3+ years of managing large teams of FTEs and contingent labor
• Management of continuous safety standards and improvement initiatives
• Experience in change management processes & managing large amounts of data
• Ability to work on-site at your market’s facilities
• Ability to travel when necessary

Bonus Qualifications

• Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
• 5+ years working in an NPI environment and cross-functionally with PMO or engineering organizations
• Working with cross-functional teams on go-to-market initiatives
• Experience in the autonomous vehicle, transportation dispatch, and emergency response industries
• PMP certification, or equivalent.