Senior City Operations Manager

SupportFinity™; Austin (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Zoox Stock Appreciation Rights

Amazon RSUs

Health insurance

Paid time off

Disability insurance

Life insurance

Long-term care insurance

Job summary

Zoox, based in Austin, TX, seeks a Senior Operations Manager to lead the day-to-day operations of the L3 test vehicles and robotaxi fleet. You will drive performance, safety, and service with a hands-on approach and close collaboration with product and regulatory teams.

The role requires on-site work, strong leadership, and the ability to travel as needed. A deep focus on safety and data-driven improvements will shape all decisions and initiatives.

Qualifications

• Bachelor's degree is required.
• 8+ years leading large-scale operations.
• 3+ years managing large teams of FTEs and contingent labor.
• Experience with continuous safety standards and improvement initiatives.
• Experience in change management and handling large datasets.
• Ability to work on-site at market facilities and travel as needed.

Responsibilities

• Lead and manage Zoox and contingent workforce for test fleet and robotaxi service fleet.
• Develop and implement operational strategies to optimize fleet performance and reduce waste.
• Oversee daily fleet operations including deployments and maintenance tracking.
• Drive operational excellence by focusing on customers and partnering with product teams for rider experience.
• Collaborate with cross-functional teams to ensure smooth tech updates and service enhancements.
• Build relationships with local stakeholders and regulatory bodies.
• Establish and monitor KPIs for reliability, safety, and customer satisfaction.
• Plan and improve site operations for quality, safety, and efficiency.
• Deliver change leadership with regular performance reporting.

Skills

Leadership

Change management

Data analysis

Stakeholder management

Education

Bachelor's degree

Master's degree (bonus)

Job description

Zoox is developing the first ground-up, fully autonomous robotaxi fleet and the supporting ecosystem required to bring this revolutionary technology to market. At the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. As a Senior Operations Manager, you will be pivotal in bringing our autonomous vehicle service to life in our new markets. This position focuses on managing the day-to-day operations of our L3 test vehicles and robotaxi fleet, ensuring exceptional mission success and service delivery while maintaining the highest safety standards.

In This Role, You Will

• Lead, develop, and manage teams of Zoox and contingent workforce personnel responsible for Zoox’s test fleet and robotaxi service fleet.
• Develop and implement operational strategies to optimize fleet performance by mastering operational workflows and performance metrics to eliminate waste and create value
• Oversee daily fleet operations, including vehicle deployments, maintenance tracking, and service coverage.
• Drive operational excellence by being customer-focused and partnering with product and key stakeholders to create the ultimate rider experience for our customers and business partners
• Collaborate with cross-functional teams to ensure smooth integration of technology updates and service enhancements.
• Build and maintain strong relationships with local stakeholders and regulatory bodies.
• Establish and monitor KPIs for service reliability, safety, and customer satisfaction.
• Plan, evaluate, and improve site operations in terms of quality, safety, and efficiency.
• Deliver effective change leadership while regularly communicating performance trends and improvements to the organization

Qualifications

• Bachelors Degree
• 8+ years leading the business side of relevant large-scale operations
• 3+ years of managing large teams of FTEs and contingent labor
• Management of continuous safety standards and improvement initiatives
• Experience in change management processes & managing large amounts of data
• Ability to work on-site at your market’s facilities
• Ability to travel when necessary

Bonus Qualifications

• Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
• 5+ years working in an NPI environment and cross-functionally with PMO or engineering organizations
• Working with cross-functional teams on go-to-market initiatives
• Experience in the autonomous vehicle, transportation dispatch, and emergency response industries
• PMP certification, or equivalent.

$120,000 - $150,000 a year

Base Salary Range

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.

• paid time off (e.g. sick leave, vacation, bereavement)
• unpaid time off
• Zoox Stock Appreciation Rights
• Amazon RSUs
• health insurance
• long-term care insurance
• long-term and short-term disability insurance
• life insurance

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the company

Zoox