Manager, Central Operations — Billing & CX

Kinetic; Costa Mesa (CA); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

ISOs

Health insurance

401(k) with company match

HSA with company contribution

FSAs

Paid vacation and holidays

Professional development

Job summary

Kinetic Automation seeks a proactive Manager, Central Operations to lead the internal team handling activation, onboarding, calibration scheduling, and invoicing for Kinetic Hub Service and Kinetic ID subscribers.

You will manage the Customer Experience & Operations Leads and Specialists, drive throughput and quality, and continuously improve workflows, tools, and capabilities to scale without proportional headcount growth.

Qualifications

• 5+ years in sales ops, revenue ops, B2B customer success, or customer fulfillment in a high-growth tech/SaaS company.
• 2+ years of people management experience with building high-performing teams.
• Experience owning or supporting billing, invoicing, or order-to-cash in a B2B environment.
• Strong process orientation to document, standardize, and improve multi-step workflows under deadlines.
• Experience with ERP/CRM systems (HubSpot, QuickBooks, NetSuite, Salesforce) and learning new tools quickly.
• Strong analytical skills; comfortable with staffing/financial models and operational data.
• Excellent written and verbal communication; effective with customers and internal stakeholders.
• Comfort operating in a fast-paced startup environment with shifting priorities.

Responsibilities

• Own the end-to-end customer fulfillment lifecycle for Kinetic Hub Service and Kinetic ID accounts: registration, onboarding, calibration scheduling, bill accuracy review, discount confirmation, invoicing, and AR follow-up.
• Audit customer billing for accuracy and compliance with program terms.
• Administer and validate customer discounting to ensure contracted pricing is applied consistently.
• Serve as the primary escalation point for B2B customer support issues across the team.
• Build, document, and continuously improve SOPs, SLAs, and quality benchmarks for fulfillment and support workflows.
• Manage, coach, and develop the Central Operations team; set performance expectations and growth targets.
• Track and report KPIs (onboarding time, invoicing accuracy, scheduling, AR aging) to leadership.
• Foster ownership, continuous improvement, and customer obsession across the team.
• Identify tooling, automation, and workflow improvements to scale ahead of growth.
• Collaborate with Sales, Finance, Product, and Hub Operations to surface issues and enable market launches.

Skills

Team leadership

Billing & invoicing

Process optimization

ERP/CRM systems

Analytical skills

Communication

Startup pace

Education

Bachelor's degree in Business/Operations or related field

Tools

HubSpot

QuickBooks

NetSuite

Salesforce

Job description

Kinetic Automation seeks a proactive Manager, Central Operations to lead the internal team handling activation, onboarding, calibration scheduling, and invoicing for Kinetic Hub Service and Kinetic ID subscribers.

You will manage the Customer Experience & Operations Leads and Specialists, drive throughput and quality, and continuously improve workflows, tools, and capabilities to scale without proportional headcount growth.