Manager, Cash Applications

St. Joseph's/Candler; Savannah (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

St. Joseph's/Candler in Savannah, GA seeks a Cash Applications Manager to oversee payment posting, reconciliation, and cash management within the Revenue Cycle. You will lead a team to ensure accurate application of patient, insurance, ERA, lockbox and card payments.

Key duties include reducing unapplied cash, supporting month-end close, monitoring queues, resolving exceptions, and collaborating with IT and vendors on ERA enrollment and auto-posting improvements.

Qualifications

• 3-5 years of management experience required
• CRCR certification through HFMA preferred
• CPAM or related revenue cycle certifications preferred
• Knowledge of hospital and healthcare regulations
• Ability to coordinate projects and personnel tasks

Responsibilities

• Oversee all cash application and reconciliation for hospital and physician revenue
• Lead and develop cash application staff
• Ensure timely posting of HB denials
• Monitor queues and resolve missing payments
• Support month-end close and revenue cycle improvements
• Collaborate with IT and vendors on ERA enrollment and auto-posting

Job description

• The Cash Applications Manager is responsible for overseeing all payment posting, reconciliation, and cash management activities within the Revenue Cycle. This role ensures the accurate and timely application of patient, insurance, electronic remittance advice (ERA), lockbox, credit card, and other payment transactions. The manager leads a team responsible for maintaining financial integrity, reducing unapplied cash, supporting month-end close processes, and improving revenue cycle performance. Manage daily cash application operations for hospital and physician revenue cycle services. Supervise, coach, and develop cash application staff. Establish productivity and quality standards for payment posting functions. Monitor work queues and ensure timely resolution of exceptions. Develop and maintain departmental policies and procedures. Serve as subject matter expert for cash application workflows within revenue cycle systems. Support system optimization, automation, and upgrades. Collaborate with IT and vendors to improve ERA enrollment and auto-posting functionality. Participate in testing for system enhancements and revenue cycle projects.
• Education
• Experience
• 3-5 Years Management - Required
• License & Certification
• CRCR through Healthcare Financial Management Association - Preferred
• CPAM or related revenue cycle certifications - Preferred
• Core Job Functions
• Maintains current knowledge of hospital, state and federal regulations and contractual agreements governing the fiscal aspects of the organization. Demonstrates commitment to personal professional growth through the pursuit of advanced knowledge and skills. Coordinates special projects and assists in program development as indicated and/or directed by the Director.
• Performs personnel tasks including hiring, counseling, promoting and discipline staff with guidelines set by human resources. Completes evaluations and competencies in a fair and timely manner. Assures employee orientation and in-service education program and outside conferences.
• Ensures all cash is applied, balanced and reconciled to the hospital and physician bank accounts.
• Ensures all HB denials and are posted accurately and timely.
• Monitors and resolves all missing payments and issues escalated from the revenue cycle timely.