Cash Posting Manager

NPAworldwide; Kirkland (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

NPAworldwide is seeking a Team Manager for the Cash Application group in Kirkland, WA. You will lead a busy team ensuring accurate posting of third-party and patient payments into the A/R system, while resolving posting issues and maintaining productivity in a fast-paced environment.

The role emphasizes supervision, training, and collaboration with Accounting/Finance to support monthly closes and audits. Strong data skills and a solutions-oriented mindset are key to success.

Qualifications

• Bachelor's degree or equivalent experience.
• 5 years of experience in a health care cash posting environment.
• Proficiency with Microsoft Office Word, Excel, and PowerPoint.
• Minimum of 3 years management experience.
• 6 years of Manager or above leadership experience.

Responsibilities

• Manage team of Cash Application Specialists and schedule shifts to cover business needs.
• Participate in hiring, training, coaching, and performance management; assist in training materials.
• Ensure data entry into patient accounts in Bonafide and timely posting of payments.
• Oversee reconciliation, balancing, error identification, and cash flow reviews.
• Develop dashboards and KPIs; report cash position and liquidity as needed.

Skills

Team leadership

Problem solving

Communication

Data analysis

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Description

This position is responsible for managing the day-to-day operations for the cash application team by supporting the timely & accurate posting of all third-party (e.g., government, commercial and private payors) and patient payments into the A/R system, along with the resolution of payment posting issues, credit balances, refund requests, and other posting function responsibilities. A primary focus in supervising the cash application function is ensuring consistent productivity and quality of work in a challenging, fast-paced, and rapidly changing environment.

This position will be the escalated point of contact for any issues, so they must be a keen problem solver. As a Team Manager this position will be responsible for driving a culture of inclusion and engagement through regular team meetings and 1:1s and team building activities.

Essential Duties

• Manage team of Cash Application Specialists as assigned, including scheduling work shifts to effectively cover Kestras business needs.


• Participate in team member hiring, training, coaching, and performance management. Assist in the development of training materials.


• Ensure team members are entering critical data into patient accounts in Bonafide. Ensure team members are processing and posting all payments within established guidelines.


• Manage multiple aspects of the cash application function including research, reconciliation, balancing, and error-identification.


• Gather and review data about cash flow and identify risks related to cash forecasts.


• Manage a relationship with Accounting and Finance team leaders to ensure efficiency of monthly close functions. Provide support for financial audits.


• Participate in leadership meetings and report on cash position, liquidity, and cash trends as needed.


• Develop and refine new and existing process flows to create efficiencies within the department.


• Evaluate existing system processes and tools required to drive automation and improved accuracy.


• Develop reporting, key performance indicators and metrics, as well as dashboards to effectively evaluate the performance of the team.


• Assist in responding to or supporting any patient, financial, or payor audits received, as appropriate.

Qualifications

QUALIFICATIONS

• Bachelor's degree or equivalent experience


• 5 years of experience in a health care cash posting environment


• Proficiency with Microsoft Office Word, Excel, and PowerPoint

Minimum Of 3 Years Management Experience

• 6 years of Manager or above leadership experience

Supervisory Responsibilities

• Directly manage cash application team members including but not limited to conducting performance reviews, providing feedback, and helping to set professional development goals.

Why Is This a Great Opportunity

Work for a company that is tops in their field while making a difference in the lives of people they work with.