Care Manager – Waitlist

Trillium Health Resources; Hart's Location (NH); Remote; USD 56,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Flexible Spending Accounts

PTO & Holidays

Public Retirement Pension

401k with match

PSLF eligibility

Remote work stipend

Job summary

Trillium Health Resources is seeking a Waitlist Care Manager to deliver Tailored Care Management to members on the Registry of Unmet Needs (RUN). You will engage members, assess needs, and coordinate their physical health, behavioral health, and unmet resource needs.

You will review RUN applications for Innovations Waiver eligibility, educate families about RUN, and assist with obtaining clinical information and starting Medicaid or disability determinations.

Qualifications

• Must meet Qualified Professional (QP) status.
• Licensed by NC governing board for Human Services or RN licensed in NC with MH/DD/SA experience.
• Must have valid driver’s license.
• Must reside within Trillium’s Mid State Region: Anson, Guilford, Montgomery, Randolph, or Richmond.
• Must be able to travel within catchment as required.

Responsibilities

• Provide Tailored Care Management.
• Review RUN applications for potential Innovations Waiver eligibility.
• Educate individuals/families on RUN details and available resources.
• Assist members with obtaining clinical information and starting Medicaid or disability determinations.

Skills

Care Management

Member Engagement

Needs Assessment

Care Coordination

Medicaid Knowledge

Documentation

Travel

Education

Qualified Professional (QP) status

NC Licensed Professional (MH/DD/SA)

Master’s in Human Services

Bachelor’s in Human Services

Bachelor’s in non-human services with MH/DD/SA experience

Job description

Pay Plan Title: Care Manager

Working Title: Care Manager – Waitlist

Position Number: 91319

FLSA Status: Non-Exempt

Posting Salary Range: $56,270 - $68,428

Office Location: Remote within Trillium’s Mid State Region (See requirements section for included counties)

Posting Details

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us ?

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• A collaborative, mission-driven work environment
• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

What We’re Looking For

Trillium Health Resources has a career opening for a Waitlist Care Manager to join our team! The Waitlist Care Manager is responsible for providing Tailored Care Management to members on the Registry of Unmet Needs (RUN). This work includes engagement of members, assessment of member needs, and coordination of a member’s physical health, behavioral health, and unmet related resource needs.

On a Typical Day, You Might

• Provide Tailored Care Management.
• Review applications received to assess if the member is potentially eligible for the Innovations Waiver services.
• Educate individuals/families on details surrounding the Registry of Unmet Needs (RUN) and offer available resources for services, supplies/equipment.
• Assist members with obtaining needed clinical information and starting relevant Medicaid or disability determination process.

Employee Benefits

Trillium knows that work/life balance is essential. That’s why we offer:

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

Required

Qualifications

Must meet Qualified Professional (QP) status.

• Fully licensed by the NC governing board regulating Human Services professions; OR
• Fully licensed RN who is licensed to practice in the state of NC by the NC Board of Nursing who also has four (4) years of full-time experience with the MH/DD/SA population served; OR
• A graduate of a college or university with a Master’s degree in a human service field and has one year of full-time, pre or post-graduate degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has one year of full-time, pre or postgraduate degree accumulated supervised experience in alcoholism and drug abuse counseling; OR
• A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has two years of full-time, pre or post bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; OR
• A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has four years of full-time, pre or post bachelor’s degree accumulated supervised experience in alcoholism and drug abuse counseling.
• License/certification may be accepted as noted above.
• Must have a valid driver’s license.
• Must reside within Trillium’s Mid State Region, which includes the following counties: Anson, Guilford, Montgomery, Randolph, or Richmond.
• Must be able to travel within catchment as required.

Preferred

Deadline for Application: 11/11/2026 at 11:59 pm

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug‑free workplace. All candidates must pass a drug test as a condition of employment.

#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth