Care Manager-RCT (75 miles within South Central Region)

Trillium Health Resources; Charlotte (NC); Remote; USD 56,000 - 68,000; Full time

Benefits offered by this job

Work-from-home options

Flexible schedules

Health Insurance with no employee-prem

PTO + 12 holidays

NC Local Government Retirement Pension

401k with 5% employer match

Job summary

Trillium Health Resources seeks a Care Manager – RCT to deliver whole person-centered care for members across North Carolina. You will work with a multidisciplinary team and serve as the single contact for care coordination, travel within the catchment, and remote work from a local location.

You will assess needs, develop and monitor individualized care plans, coordinate services, and ensure plans reflect changing conditions. Requires licenses and LTSS/HCBS experience, with travel as needed.

Qualifications

• Must meet Qualified Professional (QP) status and be fully licensed by the NC governing board.
• RN licensed to practice in NC with MH/DD/SA experience (4 years).
• Master's degree in human services with 1 year MH/DD/SA experience.
• Bachelor's degree in human services with 2 years MH/DD/SA experience.
• Bachelor's in a non-human-services field with 4 years MH/DD/SA experience.
• LTSS/HCBS experience preferred and welcome.
• Must have a valid driver's license.

Responsibilities

• Serve as the primary point of contact for assigned members and provide ongoing care management and advocacy.
• Conduct comprehensive assessments of member needs using person-centered planning and tools.
• Develop, implement, and monitor individual care plans with members, families, and multidisciplinary teams.
• Coordinate services across providers and community resources to address physical, behavioral, and social health needs.
• Update assessments and care plans as member needs change.

Skills

Care coordination

Assessment

Multidisciplinary teamwork

Advocacy

Travel readiness

Education

Master's degree in human services

Bachelor's degree in human services

Bachelor's degree in non-human-services field

RN license (NC)

Qualified Professional (QP) status

LTSS/HCBS experience

Valid driver's license

Job description

Pay Plan Title: Care Manager

Working Title: Care Manager - RCT

FLSA Status: Non-Exempt

Posting Salary Range: $56,270 - $68,428

Office Location: Remote within 75 miles of Trillium’s South Central Region (See requirements section for included counties)

POSTING DETAILS

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• A collaborative, mission-driven work environment
• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

What We’re Looking For

Trillium Health Resources has a career opening for a Care Manager – RCT to join our team! Trillium’s Care Manager – RCT plays a vital role in ensuring members receive whole person-centered care to meet their individual and complex physical, mental health, and social needs. The Care Manager serves as the single point of contact for members and works with a multidisciplinary care team, including primary care providers, specialists, care manager extenders, transition staff, and caretakers/legal guardians to promote continuity of care and quality care for each member. The Care Manager – RCT would be expected to work and be available at their remote location between the hours of 8:30 am – 5:00pm and be flexible to travel within the community to meet with members as well as attend other meetings as needed.

On a typical day, you might

• Serve as the primary point of contact for assigned members, providing ongoing care management and advocacy
• Conduct comprehensive assessments of member needs using person-centered planning methods and organizational tools
• Develop, implement, and monitor individualized care plans in collaboration with members, families, and multidisciplinary support teams
• Coordinate services across providers, agencies, and community resources to address member physical, behavioral, and social health needs
• Ensure assessments and care plans are updated to reflect changes in member needs and circumstances

Employee Benefits

Trillium knows that work/life balance is essential. That’s why we offer:

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan)
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

Qualifications Required

• Must meet Qualified Professional (QP) status. Fully licensed by the NC governing board regulating Human Services professions;
• OR Fully licensed RN who is licensed to practice in the state of NC by the NC Board of Nursing who also has four (4) years of full‑time experience with the MH/DD/SA population served.
• ORA graduate of a college or university with a master’s degree in a human service field and has one year of full‑time, pre or post‑graduate degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has one year of full‑time, pre or postgraduate degree accumulated supervised experience in alcoholism and drug abuse counseling;
• ORA graduate of a college or university with a bachelor's degree in a human service field and has two years of full‑time, pre or post‑bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has two years of full‑time, pre or post bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling;
• ORA graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full‑time, pre or post‑bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has four years of full‑time, pre or post bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.
• Additionally, if serving members with Long Term Services and Support (LTSS) needs, the care manager, must meet the minimum QP requirements defined above (A‑D) and shall additionally have at a minimum two (2) years of prior LTSS and/or Home and Community Based Service (HCBS) coordination, care delivery monitoring and care management experience. This experience may be concurrent with the years of experience required to become a Qualified Professional. License and/or certification may be accepted as noted above.
• Must have a valid driver's license.
• Must reside within 75 miles of Trillium’s South Central Region, which includes the following counties: Carteret, Craven, Duplin, Jones, Lenoir, Onslow, Pender, Sampson, and Wayne.
• Must be able to travel within catchment as required.
• Must be legally authorized to work in the United States without requiring sponsorship for employment now or in the future (ex: OPT F-1, J-1).

Preferred

• A degree in a field related to health, psychology, sociology, social work, nursing, or any other relevant human services field.

Deadline for Application

Wednesday November 4, 2026, at 11:59PM

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.