Manager Care Coordination Clinical Operations

Children’s Research Fund; Chicago (IL); On-site; USD 89,000 - 148,000; Full time

Job summary

A leading healthcare provider in Chicago seeks a Manager for Care Coordination Clinical Operations. This role involves overseeing care coordinators, improving patient outcomes, and leading interdisciplinary teams. Ideal candidates will have a strong background in pediatric care and leadership skills. The position offers a competitive salary and comprehensive benefits.

Benefits

Medical, dental and vision insurance

Employer paid group term life and disability

Flexible Spending Accounts

Paid Time Off (PTO)

403(b) with a 5% employer match

Tuition assistance

Employee Assistance Program

Qualifications

• 10+ years of pediatric nursing experience and 2+ years' experience managing staff.
• Familiarity with pediatrics, chronic illness, and psychosocial issues.

Responsibilities

• Manages a staff of care coordinators including Registered Nurses and Social Workers.
• Oversees care coordination and participates in quality improvement initiatives.
• Educates care coordination staff on protocols and patient care guidelines.

Skills

Leadership

Communication

Organizational Skills

Education

Master's Degree in Social Work

BSN

Tools

MS Office

Job description

Manager Care Coordination Clinical Operations page is loaded

Manager Care Coordination Clinical Operations

Apply locations Streeterville, Chicago, IL time type Full time posted on Posted Yesterday job requisition id JR2025-1573

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Day (United States of America)

Location

875 N Michigan (John Hancock)

Job Description

General Summary:

The Manager Care Coordination Clinical Operations (CM) is a highly skilled care coordinator focusing on the improvement of quality and safety outcomes of patients in the care coordination program. The CM is a healthcare system specialist that oversees patient care coordination, assesses health risks, participates in the development of quality improvement strategies, facilitates team communication, educates and orients team members, engages patients and families, and implements evidence-based solutions. The CM helps plan and coordinate complex patient care, developing nurses, social workers, and community health workers through novice to expert levels of practice.

Demonstrates clinical expertise in coordinating care for children with medical, behavioral health and social complexities. Performs as a clinical expert and educator within the scope of practice in the assigned area. Functions as a professional care coordinator and applies an extensive background of knowledge and experience with infants, children, adolescent, and adult patients, displaying mature critical thinking skills. Acts as a leader in improving and advancing care coordination practice through analytical and creative measures; accountable for high standards of professional practice and fosters accountability in others. Acts as a leader who has earned the trust of peers and managers and has achieved recognition for care coordination excellence.

Essential Job Functions:

• Manages a staff of care coordinators including Registered Nurses, Social Workers, and Community Health Workers.

• Responsible for hiring, training, and overseeing day to day activities of care coordination staff.

• Oversees the management of care coordination by assessing the population daily, assigning patients to care coordinators, participating in bi-weekly rounds, leading interdisciplinary team (nurses, social work, and community health workers) in planning delivery and evaluation of family-centered care coordination, troubleshoot complex problems in family-centered care, and participate in the development and review of care coordination protocols and procedures.

• Maintains a work environment that encourages retention, development of the team by serving as a resource for educational and practice opportunities, outstanding customer services and family-centered care through leadership that establish high standards of professional behavior, develops cohesive teams, builds positive morale, and creates an environment where LCHPCC staff can develop professionally.

• Collaborates with the leadership team to complete and document new employee orientation, attendance records, staff scheduling and PTO requests.

• Mentors the care coordinators in reviewing patient information, completing health risk assessments, developing care plans, and helping families achieve identified goals.

• Develops critical thinking skills in others.

• Develops partnerships with internal Lurie Divisions and Departments and Clinically Integrated Network Practices to ensure interdepartmental collaboration for patients in the care coordination program and to overcome barriers to patient care.

• Coordinates the development of patient clinical care guidelines and patient education materials in collaboration with the LCHPCC Medical Director.

• Educates care coordination staff on the proper implementation of these protocols and materials.

• Collaborates with LCHPCC Medical Director and multidisciplinary team to develop and trend performance improvement indicators based on national standards and best practice.

• Under direction of the LCHPCC Medical Director, participates in data collection and education related to CCE quality improvement initiatives.

• Attends LCHPCC Quality Committees and other quality related meetings as assigned.

• Actively monitors the performance of their team and takes appropriate action to address any performance deficiencies as well as to recognize outstanding performance.

• Collaborates with Medical Director and Director of Operations to implement and manage assigned programs to address the needs of specific populations or programmatic needs of particular funding sources (grants, contracts, etc).

• Other job duties as assigned.

Knowledge, Skills, and Abilities:

• Master's degree in nursing or social work preferred or BSN prepared nurse with 10+ years of pediatric nursing experience and 2+ years' experience managing other staff.

• Certification/Licensure/Registration: Registered Nurse in the state of Illinois or License in Clinical Social Work in the state of Illinois (please attach to profile).

• Strong organizational skills and experience planning and managing projects.

• Familiarity with pediatrics, chronic illness, human development, and psychosocial issues germane to chronic illness transitioning across the life span.

• Experience in conducting interdisciplinary educational trainings.

• Excellent leadership skills and ability to collaborate with teams.

• Excellent presentation, written, and oral communication skills.

• Proficient and knowledgeable in working with MS Office applications (Excel, PowerPoint, Word, Outlook)

Education

Master's Degree: Social Work (Required)

Pay Range

$89,440.00-$147,576.00 Salary

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentivesfor select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children’s facilities

• Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children’s and its affiliatesare equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: [e-mail]

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design.

As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do.

There’s a Place For You with Us.

At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.