Sr/Care Manager, Patient Support Services – Remote

IQVIA; Chicago (IL); Remote; USD 100,000 - 125,000; Full time

Job summary

An established industry player in healthcare services is seeking motivated individuals for a flexible remote position. This role offers the chance to make a significant impact on patient care while providing support through outbound and inbound calls. You will assist customers with pharmacy-related inquiries and navigate insurance processes, all while adhering to quality standards. Ideal candidates will possess strong communication skills and a background in medical billing or customer service. Join a supportive and collaborative work environment that prioritizes career advancement and personal growth.

Benefits

Flexible remote work

Career advancement opportunities

Supportive work environment

Impact on patient care

Qualifications

• Minimum one year of experience in medical billing or similar.
• Exceptional written and verbal communication skills required.

Responsibilities

• Perform outbound calls to gather information and document accurately.
• Assist customers with pharmacy-related services and insurance inquiries.

Skills

Communication Skills

Data Entry

Customer Service

Bilingual Proficiency

Education

High School Diploma

Some College

Tools

Microsoft Suite

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:

1. Salary of $22/hr
2. Opportunity for career advancement and growth within the organization
3. Flexible remote work position
4. Supportive and collaborative work environment
5. Chance to make a positive impact on patient care and experience

What to Expect (Job Responsibilities):

1. Perform outbound calls to obtain appropriate information and document accurately
2. Answer inbound calls and assist customers with pharmacy-related services
3. Contact insurance companies for benefit investigations and coverage eligibility
4. Assist patients with the enrollment process for copay assistance programs
5. Maintain quality results by adhering to program standards and guidelines

What is Required (Qualifications):

1. High School Diploma or equivalent; some college preferred
2. Minimum one year of experience in medical billing, reimbursement, insurance verification, or similar medical office experience
3. Previous data entry experience (minimum three months) with a typing speed of 30 wpm or more
4. Advanced knowledge of Microsoft Suite programs (Teams, Word, Excel, Outlook, etc.)
5. Exceptional written and verbal communication skills

How to Stand Out (Preferred Qualifications):

1. Previous experience in Patient Support Services (Hub)
2. Previous customer service experience in the healthcare field
3. Bilingual proficiency

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