Manager Care Coordination

Dignity Health; Chandler (AZ); On-site; USD 69,000 - 102,000; Full time

Benefits offered by this job

Education benefit program

Job summary

Dignity Health in Chandler, AZ, seeks a Care Coordination Manager to oversee daily case management operations, discharge planning, utilization review, and social work interventions, collaborating with physicians and administrators to deliver high-quality patient care.

You will lead staffing, performance improvement, reporting, and ensure regulatory compliance across the department, driving timely care coordination and resource utilization in a 443-bed acute care setting.

Qualifications

• Bachelor's Degree in Nursing or Master's in Social Work required or equivalent experience.
• Three years of clinical care coordination or acute nursing leadership experience.
• Arizona RN or LMSW licensure and ACM/CCM certification within 24 months.

Responsibilities

• Provide operational leadership for Care Coordination through staffing, supervision, and performance management.
• Coordinate programs and workflows to support patient progression and quality outcomes.
• Oversee daily operations, scheduling, workload balancing, and resource allocation.
• Ensure timely patient assessments, discharge planning, and care transition activities per standards.
• Monitor metrics, implement improvements, and escalate issues to the Director.

Skills

Staff supervision

Performance improvement

Collaboration with physicians

Education

Bachelor's Degree in Nursing (BSN)

Master's in Social Work (MSW)

ACM or CCM certification (within 24 months)

Job description

Job Summary And Responsibilities

As our Care Coordination Manager at St. Joseph's Hospital & Medical Center, you will drive the efficient and compliant oversight of daily operations for our case management functions, ensuring seamless coordination of care and services across all providers and community resources. Every day you will manage all departmental activities, including staffing, performance improvement, and reporting, to meet all regulatory requirements, while consulting and collaborating with physicians, administrators, and community healthcare workers on care management initiatives. To be successful in this role, you will leverage your leadership to ensure timely and compliant care coordination, discharge planning, utilization review, and social work interventions, ultimately resulting in the delivery of high-quality patient care and optimal outcomes.

• Provides operational leadership for the Care Coordination department through staff supervision, team development, coaching, and performance management
• Coordinates and implements Care Coordination programs, initiatives, and workflows to support patient progression, resource utilization, quality outcomes, and organizational goals
• Manages daily department operations, including staffing assignments, workload balancing, scheduling, productivity, and resource allocation. Supervises front-line Care Coordination staff, including case managers, social workers, and support personnel, ensuring accountability for performance and service excellence
• Ensures timely completion of patient assessments, discharge planning, utilization management collaboration, documentation, and care transition activities in accordance with organizational standards. Ensures compliance with federal, state, accreditation, payer, and organizational requirements related to Care Coordination and Discharge Planning
• Monitors departmental performance metrics and operational data, identifies trends, implements corrective actions, and escalates significant issues to the Director. Implements departmental policies, procedures, standardized workflows, and process improvements to improve operational efficiency and patient outcomes

• Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000.

Job Requirements

• Bachelor's Degree in Nursing (e.g. BSN) or Masters in Social Work or equivalent education and experience
• Three (3) years of clinical care coordination experience, (Utilization Management, Denial Management, Care Coordination) or 3 years of acute nursing team lead, charge or supervisory experience with working knowledge of care coordination and discharge planning
• Operational experience, implementation and staff development in a healthcare environment
• Registered Nurse: AZ or Licensed Masters Social Worker: AZ
• Accredited Case Manager (ACM) or Certified Case Manager (CCM), within 24 months

Preferred

• Master's degree in Nursing, Health Care Administration or related clinical field
• Licensed Clinical Social Worker: AZ
• Four (4) years of experience with performance improvement activities

Where You'll Work

Imagine working in an environment where your experience and dedication truly makes a difference, guided by Dignity Health's profound values: Dignity, Justice, Stewardship, Collaboration, and Quality. Here, patient-first care isn't just a motto - it's our daily practice. As a leading 443-bed acute care hospital, we champion interdisciplinary teamwork and the highest standards of safety, because our patients, and you, deserve nothing less.

Hello Humankindness

For over 50 years, Chandler Regional Medical Center (CRMC) has been a trusted partner to the vibrant East Valley community. This means you'll be joining a stable, growing organization with a rich history of service and innovation. We're passionate about your professional growth, offering extensive training, comprehensive resources, and abundant career advancement opportunities to help you reach your full potential.

If you're a dedicated, compassionate professional eager for a dynamic, patient-centered career with one of Arizona's 'Most Admired Companies,' and you thrive in a truly supportive environment, we invite you to discover how your passion can transform lives at CRMC. Explore our opportunities and become a part of a team that celebrates you.

Pay Range

$49.78 - $74.05 /hour